About [Employer hidden — sign up to reveal]

Inspired by a shared love of fashion, sneakers and the surrounding culture, [Employer hidden — sign up to reveal] was founded in Newcastle upon Tyne back in 2005. Today, [Employer hidden — sign up to reveal] serves over 2 million customers worldwide through a seamless blend of online and physical retail. With over 600 employees across our HQ, offices, and retail locations, our customer-first mindset continues to guide everything we do.

The Role

Reporting to the Store Manager and working within a watertight team, you will be part of an inspirational group. The Supervisor is responsible for driving sales and supporting management with the day to day operations of the store.

• You will personally drive sales offering exceptional customer service and building a personal client list.
• You will supervise and service drive the sales team working with them to achieve sales targets.
• You will lead the team in excellence of service through outwardly displaying exemplary service techniques.
• You will deputise for the Manager and Assistant Managers in their absence in all aspects of their role.
• You will be familiar with the entire running of the Store Operations with a good working knowledge of the processes behind all services and procedures.
• You will support the Management team in training to ensure all staff are equipped with knowledge relevant to the industry and the specific product [Employer hidden — sign up to reveal] represents.
• You will have a constant awareness of security issues at all times.
• You will identify opportunities and initiatives to continually improve performance, communicating them to the Store Manager regularly.
• You will ensure that the store image is in line with business standards by conducting and following up on floor walks to maintain awareness of product and merchandising standards.
• You will maintain workplace safety and provide a healthy environment for staff and customers.

Who We're Looking For

• Good knowledge and comprehensive understanding of processes, procedures and systems.
• Good understanding of how the team integrates with other teams.
• Provides on the job training/support for new team members.
• Understands procedures and has capability to evaluate and select appropriate alternatives.
• Direct impact on customer experience and team performance.
• Good verbal and written communication with colleagues and/or customers.

Benefits

• 28 days holiday (including bank holidays)
• 40 hours per week
• Holiday trading (Buy or sell 3 days)
• Your birthday off
• Access to Employee Assistance Programme
• Healthcare Cashback Plan
• Moments that matter gifts (Weddings and Babies)
• Pension
• Generous staff discount
• Opportunities for professional development and career progression

Please note: Employment is conditional upon having the legal right to work in the UK for the role offered.