Senior Operations Administrator / Team Leader

Job Description

We have an exciting opportunity to join our team at [Employer hidden — sign up to reveal] for a Senior Operations Administrator / Team Leader with office administration, CRM systems, team leadership and operations coordination experience to support business operations, reporting, compliance and process improvement within a fast-paced environment.

If you’ve also worked in the following roles, we’d also like to hear from you: Operations Coordinator, Business Support Administrator, Admin Team Leader, Office Manager, Senior Office Administrator, Administration Lead

About Us

[Employer hidden — sign up to reveal] are a global company that specialise in delivering unparalleled solutions for both new and live critical environments, where continuous, uninterrupted operation is essential. Through experience and in-house expertise, [Employer hidden — sign up to reveal] offer extensive knowledge and competence in design and project execution. With an emphasis on cooling and power, combined with our design, commissioning and testing services, [Employer hidden — sign up to reveal] ensure solutions are delivered to clients without compromise.

Duties

• Team Leadership: Manage, support and develop the office administration team
• Operational Coordination: Work closely with warehouse operatives to ensure smooth day-to-day operations
• CRM Management: Maintain accurate and up-to-date CRM system data and records
• Quotations Preparation: Prepare and issue customer quotations in a timely manner
• Order Processing: Process and manage purchase orders and related documentation
• Warranty Coordination: Handle warranty requests with suppliers and internal stakeholders
• Reporting: Compile operational, KPI and management reports as required
• Compliance Management: Oversee supplier PQQs and maintain compliance documentation
• Audit Support: Assist with internal audits and ISO record keeping
• Training Administration: Maintain and update the company training matrix
• Health and Safety Support: Assist with reporting and record keeping
• Process Improvement: Identify and implement improvements to administrative processes

Candidate Requirements

• Previous experience in a senior administration, team leader or office management role
• Strong organisational, coordination and multitasking skills
• Experience working with CRM systems and database management
• Competent in Microsoft Office 365 including Excel, Word and Outlook
• Excellent communication and stakeholder engagement skills
• High level of attention to detail and accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Experience supporting compliance, auditing or health and safety processes advantageous
• Proactive, solution-focused and collaborative approach

Benefits

• Excellent working conditions and benefits
• 25 days annual holiday plus Statutory Bank Holidays
• Company pension

How to Apply: To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details.

JOB REF: AWDO-P14651 | This job is being advertised by AWD online on behalf of [Employer hidden — sign up to reveal]