Service Consultant (RemCoE)

Job Description

At the Financial Crime Controls Enhancement Programme (FCCEP), we’re passionate about delivering exceptional service. As a Service Consultant, you’ll play a vital role in shaping an exceptional experience for every customer. This role is predominantly telephony‑based, providing support to our frontline colleagues as well as directly supporting customers who may require Safeguarding assistance. Typical working hours are Monday to Friday, 9am–5pm, with additional Saturday hours on rotation. [Employer hidden — sign up to reveal] offers hybrid working; for this job you'll be located at our nearest regional hub, with anticipated travel once a year to Northampton.

What You’ll Be Doing

• Handle calls from frontline colleagues or customers, taking ownership of resolving ID&V issues.
• Support different areas of Operations as needed (CDD, Business Savings, Complaints, Remediation, Customer Data Operations).
• Share ideas and help shape the future of service.

About You

• Strong customer service, telephony, administrative, and IT skills
• Ability to support colleagues with complex queries
• Outstanding communication skills, written and verbal, with ability to handle sensitive situations
• Experience thriving in a fast-paced, changing environment
• Excellent planning and organisational skills

The Extras You’ll Get

• 25 days holiday, pro rata
• Access to private medical insurance
• Highly competitive pension
• Annual performance related bonus
• Training and development
• Life assurance
• Wellhub access
• Up to 2 days paid volunteering per year

Banking – But Fairer, More Rewarding

As a mutual, [Employer hidden — sign up to reveal] is owned by our members. We challenge the financial sector status quo and put customers first. If you’re inspired by fairer finances, you’re one of us.

What to Do Next

Please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions. We respond to everyone shortly after the closing date.