Cafe Supervisor – Front of House / Hospitality

Job Description

A fantastic opportunity for a customer-focused hospitality professional to lead front of house operations, deliver outstanding customer service, and support a busy café environment with strong team leadership, service excellence, and operational coordination skills.

If you’ve also worked in the following roles, we’d also like to hear from you: Restaurant Supervisor, Coffee Shop Manager, Catering Team Leader, Front of House Manager

Benefits

• 25 days annual leave plus bank holidays (pro rata), increasing with service
• Pension scheme with employer contributions
• Enhanced maternity, paternity and adoption entitlements
• Enhanced sick pay
• Employee Assistance Programme
• Free eye tests
• Staff discount in shop and café
• Occasional overtime opportunities
• Supportive and inclusive working environment

Duties

• Team Leadership: Supervise front of house staff, delegate tasks, and ensure smooth day-to-day operations
• Customer Service Excellence: Deliver outstanding customer service, creating a welcoming and professional environment
• Operational Management: Coordinate daily café operations, ensuring efficient service and workflow
• Staff Training and Development: Support onboarding and training across service standards, menus, and allergen awareness
• Stock Control and Inventory: Monitor stock levels, manage deliveries, and minimise waste through effective rotation
• Financial Administration: Operate POS systems, manage cash handling, and complete accurate end-of-day procedures
• Service Standards and Presentation: Maintain high standards of cleanliness, layout, and visual presentation
• Event Support: Assist with catering and hospitality for private events and bookings
• Compliance and Safety: Ensure adherence to food hygiene, allergen regulations, and health and safety procedures
• Team Communication: Deliver clear briefings and maintain effective communication across shifts

Candidate Requirements

Essential

• Previous experience supervising or leading a team in a busy customer-facing or hospitality environment
• Strong customer service skills with a passion for delivering an excellent visitor experience
• Proven ability to lead, motivate, and support a team
• Experience working in a fast-paced, high-volume environment
• Excellent communication and organisational skills
• A proactive, professional, and enthusiastic approach
• Commitment to equality, diversity, and inclusive working practices

Desirable

• Experience with barista duties and coffee preparation using commercial machines
• Knowledge of stock control, inventory management, and POS systems
• Understanding of food hygiene, allergen awareness, and health and safety standards
• Experience supporting events or catering services

How to Apply

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P14668

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[Employer hidden — sign up to reveal] | http://www.awdo.co.uk/

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