Job Description

An exciting opportunity for a client-focused professional to manage key accounts within the construction and building products sector, supporting client relationships, project coordination and service delivery across architects, contractors and developers.

If you’ve also worked in the following roles, we’d also like to hear from you: Client Relationship Manager, Customer Success Manager, Key Account Coordinator, Client Services Executive

SALARY: £45,000 per annum + Car Allowance

LOCATION: Home-Based (Remote) with Nationwide Client Visits

JOB TYPE: Full-Time, Permanent

We have a fantastic new job opportunity for a Client Services Account Manager to support and develop key client relationships within the construction and building products sector. As a Client Services Account Manager you will work closely with architects, developers, contractors and key stakeholders, ensuring a high level of service delivery and supporting project specifications from initial engagement through to completion. The role involves coordinating CPD presentations, maintaining strong client relationships and supporting ongoing projects across sectors including education, MOD, boutique hotels and high-end residential developments. As a successful candidate, you will join a market-leading organisation, dating back to 1838, known for its expertise, quality and innovation within the construction and building products industry.

Duties

• Manage Key Accounts: Build and maintain strong relationships with existing clients across multiple sectors
• Client Engagement: Act as a primary point of contact for architects, contractors, developers and stakeholders
• Project Coordination: Support projects from early engagement through to completion, ensuring client requirements are met
• Specification Support: Work collaboratively with stakeholders to support product specifications within project plans
• Deliver CPD Sessions: Coordinate and deliver CPD presentations to clients and industry professionals
• Stakeholder Liaison: Maintain regular communication with estate managers, facilities managers and decision-makers
• Service Delivery: Ensure a high standard of Client Services and responsiveness throughout all interactions
• Sector Support: Assist with projects across education, MOD, boutique hotels and residential developments
• Regional Coverage: Support clients across a designated UK region, including travel where required
• Product Feedback: Provide client insights to support continuous product and service improvement

Candidate Requirements

• Previous experience in account management, Client Services or customer relationship roles
• Proven experience of managing client relationships within a B2B or construction environment
• Experience working with architects, developers, contractors or building products
• Strong communication and stakeholder management skills
• Ability to coordinate projects and manage multiple priorities
• Experience delivering presentations or client briefings
• High level of organisation and attention to detail
• Customer-focused approach with a commitment to service excellence
• Ability to work independently and manage a regional workload
• Willingness to travel nationally as required

Benefits

• Car allowance
• Pension scheme
• 21 days holiday + bank holidays
• Opportunities for professional development

How to Apply

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P14657