Job Description

We’re seeking several enthusiastic and passionate Collections & Recoveries Management Information (MI) Analysts to join our team, where you’ll use data‑led insight to influence decision‑making and ensure customer outcomes remain at the heart of everything we do.

Our Collections and Recoveries business plays a vital role in supporting customers through some of life’s more challenging moments.

As we continue to evolve and transform how we work, we’re looking for talented individuals to help shape the future of our business.

This role will involve analysing complex financial and banking data using SAS and SQL to produce high‑quality management information and data visualisations in Power BI.

We have 2 roles within this team: 1 x 18-month Fixed Term Contract and 1 x permanent opportunity.

At [Employer hidden — sign up to reveal], we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job, you'll be located at our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites. This is anticipated to be monthly in Leeds. If your application is successful, your hiring manager will provide further details on how this works.

[Employer hidden — sign up to reveal] is now part of [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] acquired [Employer hidden — sign up to reveal] in October 2024. [Employer hidden — sign up to reveal] continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You’ll be employed by [Employer hidden — sign up to reveal] from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

• Deliver insightful MI with clear supporting commentary on performance within Collections and Recoveries, interpreting results to identify and highlight key trends.
• Act as a subject matter expert for your data, being the first point of contact for business queries.
• Translate large, complex datasets into clear, actionable insights for stakeholders.
• Place customer outcomes at the centre of decision‑making, ensuring data‑driven insights support positive customer experiences.

About you

• Proven experience coding in SAS, SQL, and Power BI, with a track record of working with large and complex datasets.
• Demonstrated experience producing high-quality MI and Insight that supports operational teams and improves performance outcomes.
• A strong analytical mindset, with evidence of being a self-starter who can independently investigate issues and deliver actionable insight.
• Excellent numerical skills, with the ability to present data clearly and translate findings into meaningful and practical conclusions.
• Experience of working confidently with stakeholders at all levels across a business.
• Strong Microsoft Excel skills, including the ability to build robust models, reports, and analysis.

The extras you’ll get

• 25 days holiday, pro rata
• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.