Living Markets Credit Controller

About Us

[Employer hidden — sign up to reveal] are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

Job Summary and Key Responsibilities

Reporting to the Operations Manager, we are looking for an enthusiastic and ambitious individual to join our fast growing Living Markets Department. As a Credit Controller you will be responsible for timely collection of rent on behalf of our clients & fees across your portfolio.

• Proactively contact landlords regarding arrears at scheduled intervals via telephone and email.
• Respond to incoming calls and resolve queries efficiently, ensuring all issues are managed within agreed service level agreements (SLAs).
• Liaise with landlords regarding tenancies that are due to receive Section 8 notices as required.
• Manage and resolve tickets raised through the ticketing system within agreed SLAs.
• Maintain and monitor credit control email inboxes to ensure timely responses and follow-up.

What Are We Looking For?

• Excellent interpersonal and communication skills
• An ability to build and maintain both internal and external relationships
• Analytical mindset with a focus for detail
• Negotiation skills
• Excellent time management skills and the ability to prioritise a demanding workload in line with deadlines
• Good business acumen for problem solving
• Strong level of IT related skills and proficient in the use of Microsoft packages

Desirable

• Accounts Receivable and/or Credit Control Experience
• Professional finance qualification (AAT) preferred but not essential
• Property related experience

What We Can Offer You

• Proven track record for career growth and advancement within the company
• Market leading training and ongoing professional development
• Supportive and collaborative team environment

Benefits

• Competitive base salary and Commission structure
• Quarterly and yearly awards
• Salary sacrifice pension scheme
• Generous Holiday allowance

[Employer hidden — sign up to reveal] are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.

[Employer hidden — sign up to reveal] does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.