Resident Services Associate

Role Overview

A pivotal member of the front of house team, ensuring that Residents receive an excellent service, the building is maintained and managed efficiently to the [Employer hidden — sign up to reveal] standard.

• Deliver [Employer hidden — sign up to reveal] customer service strategy and deliver service to our agreed standards
• Increase resident satisfaction with service delivery
• Deliver high-quality resident services
• Work closely with company-wide colleagues to ensure excellent customer service
• Encourage and support resident engagement
• Promote [Employer hidden — sign up to reveal] and build good relationships with external partners

About the Company

[Employer hidden — sign up to reveal] plc is the UK's largest listed residential landlord and leader in the build-to-rent sector, providing c.11,100 rental homes. The company has experienced unprecedented growth and has won multiple workplace environment awards. [Employer hidden — sign up to reveal] is committed to sustainability and diversity, and has been recognised as a top employer.

Benefits at a Glance

• Pension
• Health Cash Plan
• Annual Leave
• Cycle to Work

Our Values

• Innovation: We are creative and fearless in our work.
• Accountability: We take ownership of our work and lead from the front.
• Teamwork: We collaborate widely and build supportive environments.

What's it like to work at [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] is an award-winning FTSE250 property company with a 3.4bn portfolio. They operate in the build-to-rent sector, providing high-quality homes with amenities. Their core purpose is 'Renting homes and Enriching lives'. They are a socially good business that puts people at the heart.

Documents

RSA - Cardiff Job Description.docx available for download.