Resident Services Associate

Role Overview

A pivotal member of the front of house team, ensuring that Residents receive an excellent service, the building is maintained and managed efficiently to the [Employer hidden — sign up to reveal] standard.

• Deliver [Employer hidden — sign up to reveal] customer service strategy and deliver service to our agreed standards
• Increase resident satisfaction with service delivery
• Deliver high-quality resident services
• Work closely with company-wide colleagues to ensure excellent customer service
• Encourage and support resident engagement
• Promote [Employer hidden — sign up to reveal] and build good relationships with external partners

The Company

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.

Benefits at a glance

• Pension
• Health Cash Plan
• Annual Leave
• Cycle to Work

The Values

• Innovation – We are creative and fearless in our work.
• Accountability – We take ownership of our work and lead from the front.
• Teamwork – We collaborate widely and build supportive environments.

About [Employer hidden — sign up to reveal]

Founded in Newcastle upon Tyne in 1912, [Employer hidden — sign up to reveal] plc, a FTSE 250 business, is the UK’s largest listed residential landlord and leader in the fast-growing build-to-rent sector, providing c.11,100 rental homes to over 25,000 customers. With a pipeline of secured build-to-rent development projects totalling c.4,500 homes and £1.3bn, [Employer hidden — sign up to reveal] is creating thousands more rental homes by investing in cities across the UK.

[Employer hidden — sign up to reveal] works in partnership with a large number of public sector organisations to deliver new homes to local communities, including Transport for London, Network Rail, the Ministry of Defence, Lewisham Borough Council and the Local Pensions Partnership.

[Employer hidden — sign up to reveal]’s build-to-rent developments provide a range of customer benefits from professional on-site resident services teams, resident amenities including gyms, residents’ lounges, roof terraces, meeting rooms and co-working space for those working from home, and superfast 250MB fibre optic broadband.

Documents

RSA.docx - Download