Resident Services Associate - Maternity Leave Cover

Role Overview

A pivotal member of the front of house team, ensuring that Residents receive an excellent service, the building is maintained and managed efficiently to the [Employer hidden — sign up to reveal] standard.

• Deliver [Employer hidden — sign up to reveal] customer service strategy and deliver service to our agreed standards
• Increase resident satisfaction with service delivery
• Deliver high-quality resident services
• Work closely with company-wide colleagues to ensure excellent customer service
• Encourage and support resident engagement
• Promote [Employer hidden — sign up to reveal] and build good relationships with external partners

About the Company

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction. [Employer hidden — sign up to reveal] plc, a FTSE 250 business, is the UK’s largest listed residential landlord and leader in the build-to-rent sector.

Benefits

• Pension
• Health Cash Plan
• Annual Leave
• Cycle to Work

Values

• Innovation – We are creative and fearless in our work.
• Accountability – We take ownership of our work and lead from the front.
• Teamwork – We collaborate widely and build supportive environments.

[Employer hidden — sign up to reveal]’s core purpose is ‘Renting homes and Enriching lives’, backed by four values: Every home matters, People at the heart, Leading the way, Exceeding expectations.

We reserve the right to close the advert early should the right applicant apply before the closing date. Please apply now to ensure your application is considered.