Resident Services Associate

Role Overview

This is a part time role working 25 hours per week. Rotating shift pattern of Monday to Friday with Saturday cover every third week. A pivotal member of the front of house team, ensuring that Residents receive an excellent service, the building is maintained and managed efficiently to the [Employer hidden — sign up to reveal] standard.

• Deliver [Employer hidden — sign up to reveal] customer service strategy and deliver service to our agreed standards
• Increase resident satisfaction with service delivery
• Deliver high-quality resident services
• Work closely with company-wide colleagues to ensure excellent customer service
• Encourage and support resident engagement
• Promote [Employer hidden — sign up to reveal] and build good relationships with external partners

About the Company

[Employer hidden — sign up to reveal] plc, a FTSE 250 business, is the UK’s largest listed residential landlord and leader in the fast-growing build-to-rent sector. Founded in Newcastle upon Tyne in 1912, [Employer hidden — sign up to reveal] provides c.11,100 rental homes to over 25,000 customers. [Employer hidden — sign up to reveal] works in partnership with public sector organisations to deliver new homes and is recognised as a FTSE4Good business with a commitment to net zero carbon by 2030.

Benefits at a Glance

• Pension
• Health Cash Plan
• Annual Leave
• Cycle to Work

[Employer hidden — sign up to reveal] reserves the right to close the advert early should the right applicant apply before the closing date. Please apply now to ensure your application is considered.