Residents Services Associate

Role Overview

A pivotal member of the front of house team, ensuring that Residents receive an excellent service, the building is maintained and managed efficiently to the [Employer hidden — sign up to reveal] standard.

• Deliver [Employer hidden — sign up to reveal] customer service strategy and deliver service to our agreed standards
• Increase resident satisfaction with service delivery
• Deliver high-quality resident services
• Work closely with company-wide colleagues to ensure excellent customer service
• Encourage and support resident engagement
• Promote [Employer hidden — sign up to reveal] and build good relationships with external partners

This is a part time role (20 hours per week) on a temporary basis to the end of September 2026.

The Company

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.

Benefits at a glance

• Pension
• Health Cash Plan
• Annual Leave
• Cycle to Work

What's it like to work at [Employer hidden — sign up to reveal]

These are exciting times for [Employer hidden — sign up to reveal] plc, an award-winning FTSE250 property company. As the UK's largest listed residential landlord, we are leading the way in the UK private rented sector and build-to-rent sector, with a 3.4bn portfolio of c.11,100 rental homes in operation today. Over the next five years our business will continue to grow. With a pipeline of secured build-to-rent development projects totalling 4,730 homes and £1.4bn, [Employer hidden — sign up to reveal] is creating thousands more rental homes by investing in cities across the UK.

[Employer hidden — sign up to reveal]'s core purpose is 'Renting homes and Enriching lives', backed by four values: Every home matters, People at the heart, Leading the way, Exceeding expectations.

In 2024 [Employer hidden — sign up to reveal] was recognised within the Top 100 Best Companies to Work For- Large Companies category.

About [Employer hidden — sign up to reveal]

Founded in Newcastle upon Tyne in 1912, [Employer hidden — sign up to reveal] plc, a FTSE 250 business, is the UK's largest listed residential landlord and leader in the fast-growing build-to-rent sector, providing c.11,100 rental homes to over 25,000 customers. With a pipeline of secured build-to-rent development projects totalling c.4,500 homes and £1.3bn, [Employer hidden — sign up to reveal] is creating thousands more rental homes by investing in cities across the UK.

We reserve the right to close the advert early should the right applicant apply before the closing date. Please apply now to ensure your application is considered.