Role Overview

A pivotal member of the front of house team, ensuring that Residents receive an excellent service, the building is maintained and managed efficiently to the [Employer hidden — sign up to reveal] standard.

• Deliver [Employer hidden — sign up to reveal] customer service strategy and deliver service to our agreed standards
• Increase resident satisfaction with service delivery
• Deliver high-quality resident services
• Work closely with company-wide colleagues to ensure excellent customer service
• Encourage and support resident engagement
• Promote [Employer hidden — sign up to reveal] and build good relationships with external partners

A full job description for this role can be viewed below.

The Company

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.

Benefits at a glance

• Pension
• Health Cash Plan
• Annual Leave
• Cycle to Work

The Values

• Innovation - We are creative and fearless in our work.
• Accountability - We take ownership of our work and lead from the front.
• Teamwork - We collaborate widely and build supportive environments.

What's it like to work at [Employer hidden — sign up to reveal]

These are exciting times for [Employer hidden — sign up to reveal] plc, an award-winning FTSE250 property company. As the UK’s largest listed residential landlord, we are leading the way in the UK private rented sector and build-to-rent sector, with a 3.4bn portfolio of c.11,100 rental homes in operation today. Over the next five years our business will continue to grow. With a pipeline of secured build-to-rent development projects totalling 4,730 homes and £1.4bn, [Employer hidden — sign up to reveal] is creating thousands more rental homes by investing in cities across the UK. We operate in one of the most exciting and newest property markets in the UK, the emerging build-to-rent sector. We build high quality homes for rent. Our buildings are serviced by our amazing Resident Services Teams, and come complete with additional amenities including lounge, gym and coworking space – creating a vibrant community for our residents. With over 5.5m UK households renting, mostly from small private landlords, the UK rental market landscape is changing, demand is increasing, and the number of professional, large-scale build-to-rent landlords is rising, raising standards for renters and putting [Employer hidden — sign up to reveal] front and centre in this growth market. [Employer hidden — sign up to reveal]’s business model is fully integrated – we invest in land and new residential developments, we design and develop homes, and we operate them. This means we offer a wide range of opportunities for people looking to further their career in an industry leading business. We are a socially good business that puts people at the heart. We are changing the way people rent in the UK by providing high quality homes and great service, all at midmarket prices. We are building homes where people want to live, creating spaces residents enjoy and making a positive impact on local communities. [Employer hidden — sign up to reveal]’s core purpose is ‘Renting homes and Enriching lives’, backed by four values: Every home matters, People at the heart, Leading the way, Exceeding expectations. We are also a leader in sustainability and ESG and a FTSE4Good business and have committed to the World Green Building Council’s Net Zero Carbon Buildings Commitment. We are committed to supporting and increasing diversity throughout the business and the wider industry and to making a positive social impact locally, and we encourage our colleagues to support in the implementation of our community programmes. In September 2023, Living a Greener Life, our customer engagement campaign, won the EPRA Outstanding Contribution to Society Award for the Environmental category. In 2024, [Employer hidden — sign up to reveal] was accredited with the National Equality Standard (NES) benchmark in recognition of our dedication and commitment to ED&I. In 2024 [Employer hidden — sign up to reveal] was recognised within the Top 100 Best Companies to Work For- Large Companies category.

About [Employer hidden — sign up to reveal]

Founded in Newcastle upon Tyne in 1912, [Employer hidden — sign up to reveal] plc, a FTSE 250 business, is the UK’s largest listed residential landlord and leader in the fast-growing build-to-rent sector, providing c.11,100 rental homes to over 25,000 customers. With a pipeline of secured build-to-rent development projects totalling c.4,500 homes and £1.3bn, [Employer hidden — sign up to reveal] is creating thousands more rental homes by investing in cities across the UK. [Employer hidden — sign up to reveal] works in partnership with a large number of public sector organisations to deliver new homes to local communities, including Transport for London, Network Rail, the Ministry of Defence, Lewisham Borough Council and the Local Pensions Partnership. [Employer hidden — sign up to reveal]’s build-to-rent developments provide a range of customer benefits from professional on-site resident services teams, resident amenities including gyms, residents’ lounges, roof terraces, meeting rooms and co-working space for those working from home, and superfast 250MB fibre optic broadband. Recognised as a FTSE4Good business, [Employer hidden — sign up to reveal] also takes a leading approach to sustainability, specifically Environmental and Social issues (ESG) and has an ambitious target to be net zero carbon in the operations of its buildings by 2030, to have a diverse and inclusive workforce and to make a positive social impact in locations where it invests and operates.