Customer Training & E-Learning Specialist
SKILLS
FULL DESCRIPTION
Customer Training & E-Learning Specialist
Salary: £40,000 - £60,000 per annum
Location: Leeds, Yorkshire & the Humber
Work Type: Office Based
Job Type: Full-time
Experience Level: Mid-Senior
Benefits: 30 days holiday (up to 35), Bank Holidays + Work Anniversary Day Off, Wellbeing Support, Bright Exchange Discounts, Free Onsite Parking & Regular Team Socials
Job Description
Are you passionate about helping customers gain real value from technology? We’re searching for a Customer Training & E-Learning Specialist to join a fast-growing SaaS business to take ownership of the full onboarding and training experience. Your focus will be on transforming onboarding from a manual, inconsistent process into a structured, repeatable and scalable system that accelerates time-to-value and drives stronger product adoption.
Key Responsibilities
- Customer Training & Onboarding: Design and deliver structured onboarding programmes aligned to customer implementation timelines. Run engaging live and recorded training sessions. Deliver on-site training workshops. Create role-based learning journeys. Ensure customers are confident managing workflows.
- Content & Enablement Systems: Build and maintain a scalable training academy, including videos, guides and learning resources. Develop clear playbooks covering workflows, integrations, APIs and best practice. Create assessments and certification frameworks. Continuously evolve training materials.
- Internal Enablement: Train internal teams on platform functionality and best practice. Ensure consistent messaging across customer-facing functions. Support onboarding and ramp-up of new hires.
- Adoption & Continuous Improvement: Drive improved product adoption and customer confidence. Reduce onboarding time and reliance on support. Identify knowledge gaps and feed insights back into Product and Development.
Essential Skills & Experience
- Experience training or enabling users on a SaaS platform
- Ability to simplify and explain technical concepts such as workflows, integrations or APIs
- Experience designing structured training programmes or learning journeys
- Confident presentation and facilitation skills, both online and in person
- Highly organised, process-driven approach with strong attention to detail
- Confidence to work cross-functionally and influence multiple stakeholders
Desirable
- Experience building or managing LMS or training academy platforms
- Familiarity with tools such as Loom, Notion or TalentLMS
- Background in Customer Success, Implementation or Onboarding
- Experience working with automation, AI or workflow-led platforms
How to Apply
Submit your CV using the form on this page. If shortlisted, you will be contacted by telephone. If you do not hear within 5 working days, your application has not been successful on this occasion, but we will keep your details for future opportunities.