Key Responsibilities

• Be a role model - Motivate and engage your team to bring brand values to life, promoting an inclusive and positive working atmosphere.
• Ownership of all sales and profit results, driving cost management of P&L reporting, inclusive of payroll and KPIs.
• Deliver outstanding service to all customers, demonstrating role model behaviors.
• Communicate efficiently on the floor and behind the scenes; develop relationships across the business and community.
• Foster a supportive, productive, and inclusive environment promoting teamwork and accountability.
• Ensure policies, operational standards, and procedures are communicated and implemented, including security, people, health & safety, and stock management.
• Identify innovative methods to boost customer loyalty and drive the brand locally.
• Partner with the wider business for prompt stock placement and smooth store running.
• Responsible for change management and team adherence to new ways of working.
• Create amazing customer experiences through authentic service.

Knowledge, Skills, and Abilities Required

• Experience in a management role in a fast-paced retail environment
• Commercial approach with proven sales background and KPI delivery
• Flexible schedule including mornings, evenings, weekends, holidays
• Passion for the brand and lifestyle
• Ability to work under pressure and manage multiple tasks
• Proficient in POS systems
• Budget management experience including payroll and expenses
• Exceptional customer service and team management skills
• Awareness of market trends in retail

Working Conditions

Retail environment

The Extras

• Generous clothing allowance
• Seasonal allowance for SB uniform
• Excellent training & development opportunities
• Quarterly bonuses
• 60% off all Sweaty Betty merchandise
• 25 days holiday (pro-rated if part-time)
• Refer a Friend bonus scheme
• Season Ticket Loan
• Access to Retail Trust
• Health Cash Plan with Medicash for UK employees
• [Employer hidden — sign up to reveal] Worldwide discount
• Enhanced Family Leave policy
• People Pension

Our DEI Commitment

We are working to create a culture and team that represents our mission of empowerment. We want to celebrate diversity, embody inclusion, and create an equitable business. Our DEI mission is to embed diversity, equity and inclusion at the heart of our business.