Operations Director

What You'll Do

• Lead all operational functions through a single, integrated model — service delivery, project delivery, and technical support
• Own service quality, SLA performance, and customer satisfaction across all operational functions
• Drive step-change improvements in cost-to-serve, scalability, and efficiency through automation-first thinking and AI-led operating models
• Provide executive oversight of the PMO and project delivery, ensuring alignment with business strategy and customer priorities
• Own operational budgets, resource planning, utilisation, and margin performance
• Serve as the senior escalation point for complex operational and service-critical challenges
• Lead the continuous improvement agenda, embedding measurable, sustainable change across the business
• Champion the use of AI and automation to evolve how the team works, not just incrementally improve it

What You'll Need

• Senior leadership experience in a managed services or IT consultancy environment
• A track record of redesigning service or operating models in a meaningful way — driven by automation-first thinking, cost-to-serve focus, and standardisation at scale
• Deep understanding of technical project lifecycles and transition to managed services
• Experience managing operational budgets and driving commercial performance
• Strong stakeholder management skills with experience influencing at C-suite level
• Demonstrated ability to lead, motivate, and scale high-performing teams
• Financially literate with a focus on profitability, resource forecasting, and contract alignment
• A genuine understanding of how AI and process automation can transform operational performance — and the experience to back it up

What You'll Love

• Generous Time Off: Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays.
• Continuous Learning: Participate in regular lunch and learn sessions with both internal and external speakers.
• Personal Development: Take advantage of 5 paid days annually to pursue new skills or knowledge.
• Volunteer Opportunities: Contribute to your community with 2 paid volunteer days each year.
• Team Spirit: Join a friendly team and engage in various social events organised throughout the year.

About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] is an award-winning IT Solutions Company celebrating its 22nd year in business. The company has grown year on year and now has a team of over 240 staff. With IT Support Offices in central London and regional field-based IT Support, we are well placed to meet our customers’ needs for a quick response.

We provide a range of hosted and deployed services for customers small and large. Our hosted solutions include hosted Email (Hosted Exchange), Hosted online back-up, Hosted Desktop, and Hosted Network Monitoring. [Employer hidden — sign up to reveal] provides a full support service which includes a 24-hour helpdesk, network monitoring and on-site support.

[Employer hidden — sign up to reveal]’s clients provide a wide variety of fascinating opportunities for motivated technical staff. We employ service-oriented technical experts to work within our service team delivering a variety of hosted and deployed solutions.

We are a growing company with dedicated teams managing networks, storage and colocation. Our customers are some of the biggest brand names in the UK, and our consultants are some of the most skilled networking experts in the country.

As a service-centric organisation, we see people as our best competitive advantage as we strive to provide unsurpassed service to our customers. We expect a lot but at the same time are extremely supportive as we look to help realise each person’s potential in building a successful career with [Employer hidden — sign up to reveal].