Account Manager (Managed Services)

What You'll Do

• Own and develop a portfolio of customer accounts, with accountability for revenue growth and retention
• Build strong, trusted relationships with key stakeholders across your accounts
• Identify and drive upsell and cross-sell opportunities across managed services, projects, and solutions
• Lead regular account reviews, aligning [Employer hidden — sign up to reveal]’s services to customer goals and future plans
• Work closely with internal delivery and technical teams to ensure a high-quality customer experience
• Manage commercial conversations including renewals, pricing, and contract discussions
• Proactively spot risks within accounts and take action to protect revenue and relationships

What You'll Need

• Proven experience in an Account Manager role within an MSP or IT services environment
• Strong commercial awareness with experience growing and retaining customer accounts
• A solid understanding of core IT services such as managed services, cloud, security, and modern workplace
• Ability to hold credible conversations with technical stakeholders, even if you are not hands-on
• Confidence in leading customer conversations, including commercial and strategic discussions
• Strong communication and stakeholder management skills
• A proactive, ownership-driven mindset

What You'll Love

• Generous Time Off: Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays.
• Continuous Learning: Participate in regular lunch and learn sessions with both internal and external speakers.
• Personal Development: Take advantage of 5 paid days annually to pursue new skills or knowledge.
• Volunteer Opportunities: Contribute to your community with 2 paid volunteer days each year.
• Team Spirit: Join a friendly team and engage in various social events organised throughout the year.

About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] is an award-winning IT Solutions Company celebrating its 22nd year in business. The company has grown year on year and now has a team of over 240 staff. With IT Support Offices in central London and regional field-based IT Support, we are well placed to meet our customers’ needs for a quick response.

We provide a range of hosted and deployed services for customers small and large. Our hosted solutions include hosted Email (Hosted Exchange), Hosted online back-up, Hosted Desktop, and Hosted Network Monitoring. [Employer hidden — sign up to reveal] provides a full support service which includes a 24-hour helpdesk, network monitoring and on-site support.

[Employer hidden — sign up to reveal]’s clients provide a wide variety of fascinating opportunities for motivated technical staff. We employ service-oriented technical experts to work within our service team delivering a variety of hosted and deployed solutions.

We are a growing company with dedicated teams managing networks, storage and colocation. Our customers are some of the biggest brand names in the UK, and our consultants are some of the most skilled networking experts in the country.

As a service-centric organisation, we see people as our best competitive advantage as we strive to provide unsurpassed service to our customers. We expect a lot but at the same time are extremely supportive as we look to help realise each person’s potential in building a successful career with [Employer hidden — sign up to reveal].

Core Values

• For the changemakers – For those who aren’t afraid to push boundaries and challenge the norm.
• For the go-getters – We’re driven to stay curious and meet each challenge head-on.
• For the straight talkers – We’ll always tell you what you need to hear, not what you want to hear.

Our Hiring Process

• Stage 1: Applied
• Stage 2: Teams Meeting
• Stage 3: In Person Interview
• Stage 4: Hired