About the Company

[Employer hidden — sign up to reveal] is an exciting and ethical fashion brand, dedicated to offering accessories that enable everyone to express themselves and feel confident in their everyday. Born in the 80's, our first store opened in Covent Garden. [Employer hidden — sign up to reveal] now has stores across the UK, Republic of Ireland and International Markets. We are built on a way of working we are proud of, where values and ethics go hand in hand.

About the Role

We have an exciting opportunity for an experienced Supervisor at our Newcastle Airport [Employer hidden — sign up to reveal] Store. Our ideal candidate would be customer focused, reflecting the passion we have for our product and the drive to create an exceptional experience for the [Employer hidden — sign up to reveal] customer. We value the qualities of enthusiasm, integrity, and the desire for success.

This role is based within Newcastle Airport; therefore, all applicants must be 18+ and able to work varied shifts across airport trading hours (4am-8.30pm). An additional unsocial hours premium is offered for anyone working shifts between midnight and 6am. Successful candidates will be required to complete a basic background check (CRC) and be able to provide a detailed education/employment history spanning the last 5 years prior to starting their employment.

What We Are Looking For

• Demonstrate customer focus – ensuring delivering excellence in customer service, understanding the importance of delivering tailored one on one customer service and driving this through your team, always putting the customer at the heart of all that you do.
• Confident to lead by example, inspiring your team to make [Employer hidden — sign up to reveal] a great place for all who work and shop with us.
• Experience within a supervisor or key holding role, with a proven track record in delivering excellence in customer service, both personally and through their team.
• Someone who demonstrates passion, drive and resilience, with a can-do approach.
• The ability to communicate openly and effectively.
• A solution-driven individual, with the ability to make decisions to benefit the business, with a sense of ownership to take responsibility.

In This Role You Will

• Be a true brand ambassador, supporting the store and team in driving overall performance through delivering an exceptional customer experience and demonstrating the [Employer hidden — sign up to reveal] values.
• Generating profit, through exceeding KPIs.
• Ensure the teams are motivated and knowledgeable, supporting everyone to achieve excellence in their roles.
• Support the management team in maximising commercial opportunities to drive sales within your store, implementing Visual Merchandising and Window Guidelines to a high standard.
• We offer piercing to our customers, and you would promote and deliver this with your team.
• Be flexible in your approach to your role, supporting other stores and team members to achieve a common goal.
• Ensure an inclusive environment, promoting equality and kindness with your team.

Benefits

• A competitive salary and exciting bonus scheme.
• An additional unsocial hours premium for anyone working shifts between midnight – 6am.
• A Staff uniform allowance – enabling you to have fun wearing our accessories.
• Generous staff discount across all our brands – [Employer hidden — sign up to reveal], [Employer hidden — sign up to reveal] and [Employer hidden — sign up to reveal].
• An additional day's holiday to celebrate your birthday.

How to Apply

If this all sounds great and this could be the role for you, let us know and apply today. .