Night Manager

🔒 Confidential Employer

Posted 7 May 2026

LOCATION

Birmingham

TYPE

Full-time

LEVEL

Mid-Senior level

SKILLS

Front Office Operations Guest Check-in Procedures Payment Verification Team Communication Issue Resolution Hospitality Experience Financial Reporting Guest Feedback Management

FULL DESCRIPTION

Night Manager at [Employer hidden — sign up to reveal] Group

[Employer hidden — sign up to reveal] is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots — ideal for the modern traveller.

We’re now hiring a Night Manager to help shape the [Employer hidden — sign up to reveal] guest journey.

Benefits

Paid family leave (>1 year of service)
Flexible working patterns
Bonus scheme that rewards high performers
Discounted rates for overnight stays for you, your family and friends
Refer and earn scheme - earn up to £/€550
Cycle to work scheme
Education Support
Volunteer days: 2 paid volunteer days per year
Employee Assistance Program (EAP)
An extra day off to celebrate your birthday

We would love you to have:

2+ years experience in a similar role, ideally within the hotel or hospitality sector
Knowledge of Front Office operations

What you can do for us:

Keep the team up to date about departmental, hotel and company activities through daily communications including financial feedback, customer feedback, and guest feedback reports; taking appropriate actions for improvement.
You will be responsible for verifying payments upon guest check-in at night, following established procedures for various payment methods.
Anticipate and address any issues that may arise during the night to safeguard the well-being and satisfaction of our guests throughout their stay.

Division: [Employer hidden — sign up to reveal] - Operations

Locations: [Employer hidden — sign up to reveal] Birmingham