About [Employer hidden — sign up to reveal] Group

Welcome to [Employer hidden — sign up to reveal] London Dalston, a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we’re on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna.

We are on the search for our next Operations Manager at [Employer hidden — sign up to reveal]. Embrace the high-paced, evolving environment with enthusiasm and curiosity. At [Employer hidden — sign up to reveal], we’re not just an aparthotel group: we're a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each [Employer hidden — sign up to reveal].

Benefits

• Paid family leave (>1 year of service)
• Flexible working patterns
• Bonus scheme that rewards high performers; based on core values and tied to property goals
• Discounted rates for overnight stays for you, and your family and friends
• Refer and earn scheme - earn up to £/€550
• Cycle to work scheme
• Education Support
• Volunteer days: 2 paid per year
• Employee Assistance Program (EAP)

Requirements

• 5+ years relevant experience, people management, F&B, Front Office or Housekeeping
• Local market knowledge preferred
• Adaptability: quick response to feedback, guest needs, operational demands

Responsibilities

• Offer guests a considered, intelligent, and aesthetically pleasing experience
• Supervise and manage Front Office, Housekeeping, Maintenance and F&B teams
• Collaborate with HODs to manage high standards of cleanliness and maintenance
• Collaborate with GM and other department heads to develop operational and commercial strategies
• Assist GM with budgeting, forecasting, profitability, P&L and financial analysis
• Analyse and foresee guest requirements, take prompt action
• Regularly evaluate individual and team performance against goals
• Be the Ultimate Brand Ambassador
• Stay Driven, Stay Motivated
• Understand Your Guests
• Push the Boundaries of Excellence
• Lead with Kindness and Respect
• Engage with the Community

Location & Division

Division: [Employer hidden — sign up to reveal] - Operations

Department: [Employer hidden — sign up to reveal] Operations

Role: Operations Manager

Locations: [Employer hidden — sign up to reveal] Dalston

Apply

Start your [Employer hidden — sign up to reveal] journey today! Take the leap and click "apply" now. Visit [Employer hidden — sign up to reveal].com for more information.