Duty Manager
SKILLS
FULL DESCRIPTION
Duty Manager
[Employer hidden — sign up to reveal] is seeking a Duty Manager to join its Campus Services and Developments department. This is a permanent, full-time role based on campus at [Employer hidden — sign up to reveal], Regent's Park. Salary is competitive, annual. The role requires a rolling rota of 4 days on, 4 days off, 7am-7pm including weekends. The application deadline has passed (closed 4 October 2023).
Main Responsibilities
- Using the Operations Diary, prioritise the events and activity on campus for the day and be aware of future activity that needs to be considered for the days and week ahead.
- Deliver information sessions/presentations to the School Community on Customer Experience activities when required.
- Meet and greet the School Community upon arrival at [Employer hidden — sign up to reveal] at designated times/occasions.
- Be highly visible on campus, actively seek feedback and verify with programme manager/events managers that they are satisfied with the quality of space and service.
- Provide information to customers and be knowledgeable about the campus and its facilities.
- Liaise with all relevant service departments.
- Ability to respond to customer questions (seek answers immediately if response unknown), maintaining clear and concise communications at all times.
Who We Are Looking For
- Positive experience of working within a customer-services orientated environment.
- Understanding of the levels of quality, service and experience required at a leading Global Business School.
- Ability to identify and implement interventions to ensure standards are maintained to the highest level and seek continuous improvement.
- Experience in a high profile customer-facing role.
- Strong customer service experience.
- Previous experience of checking service standards to a high level.
- Excellent communication skills, both written and oral.
- Ability to engage with a diverse set of customers, contractors and stakeholders.
- Acute attention to detail.
- Ability to think strategically and make decisions quickly.
Why [Employer hidden — sign up to reveal]
[Employer hidden — sign up to reveal] is a global and vibrant business community based in two of the world's most dynamic cities, London and Dubai. It's where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location.
What You Can Expect From Us
- Generous annual leave of 27 days plus extra between Christmas and New Year.
- Generous pension package, 21.4% employer contribution (in return for employee enrolment and contribution).
- Free onsite gym and swimming pool.
- Amazing range of professional development to support your career path.
- Enhanced cycle to work scheme.
- Wellbeing offering to support your physical, mental and financial health.
- Up to 5 days volunteering leave or parent/carer emergency leave.
All enjoyed in a Smart (hybrid) Working environment so we're looking forward to discussing how, where and when you might work best to deliver in your new role.
Salary and Contract Details
| Salary | Competitive |
| Frequency | Annual |
| Job Reference | lbs/TP/67120/1003 |
| Contract Type | Permanent – Full time |
| Closing Date | 4 October, 2023 |
| Job Category | Facilities |
| Business Unit | Campus Services |
| Location | [Employer hidden — sign up to reveal], Regents Park, United Kingdom |
| Posted on | 20 September, 2023 |