Portfolio Account Manager (PAM)

The Role

We’re looking for experienced, talented, and ambitious professionals to join us on an exciting journey as we continue our rapid growth, based from our Leicester office. You’ll be joining the internal team at a pivotal stage, with the opportunity to make a meaningful impact on the future of customer service excellence within [Employer hidden — sign up to reveal]. Passionate, proactive, and motivated people are the driving force behind our success—and you could be part of that story.

In the role of Portfolio Account Manager, you will be responsible for delivering outstanding service and long-term value across a portfolio of Third Party Intermediaries (TPIs) within the SME and Mid-Market sectors. You will bring experience in building strong, trust-based relationships, with a proven track record of enhancing client satisfaction and retention within the business utility sector.

You will work closely with your TPI partners to ensure our brand proposition and products are seamlessly embedded into their customer journey, resolving any challenges efficiently and effectively. Acting as a key point of contact for [Employer hidden — sign up to reveal], you will support your partners’ ongoing performance, build strong networks within each organisation, and create additional value through regular engagement, support, and collaboration.

What We Need from Yü

• Accountable for managing Business Account customers accounts, including onboarding, billing, revenue management performance, and cash management performance.
• Strengthen day-to-day client relationships through exceptional client service, in-depth knowledge of the client’s industry and business and impeccable delivery and client engagement.
• Develop and manage key strategic relationships across key clients and stakeholders to drive successful engagement programs.
• Ensure risks and opportunities are fully understood and communicated, identifying the best ways of mitigating the key risks and maximizing the key opportunities.
• Support department-wide development initiatives.
• Maintain and enhance knowledge of the energy industry.
• Monitor competitive activity within the assigned customers, being alert to any opportunities and threats.
• Analyse client needs and provides tailored solutions.
• Collaborate with cross-department teams to ensure client satisfaction.
• Provide regular reports and updates to the line management and other stakeholders.
• Manage and support projects from end to end.
• Develop key relationships across the organisation and with third parties.
• Train new starters on processes and policies.
• Seek improvements in working processes and practices.
• Confidently promote effective communication within the wider team and cross-departmental.

About Yü

If you have what it takes you could be just what we’re looking for…

• Account management capability, with experience managing key stakeholders and maintaining effective partner relationships
• Confident communicator, able to engage with stakeholders at varying levels and build credibility through consistent delivery
• Strong focus on efficiency, with the ability to manage workloads effectively while maintaining service standards and meeting SLAs
• Demonstrates a proactive approach to account support, identifying issues early and contributing to timely resolutions
• Takes ownership of key tasks and partner interactions, ensuring continuity and a reliable service experience
• Developing stakeholder management skills, with the ability to influence and support partner outcomes at an operational and tactical level
• Efficient and well-organised, able to balance priorities and deliver against multiple demands
• Shows growing ownership and accountability, with the confidence to manage defined areas independently
• Delivery-focused, with an emphasis on consistency, responsiveness, and supporting overall partner performance

Benefits

• 24 days annual leave + bank holidays
• Holiday buy – up to 5 additional days
• Day off on your birthday
• Employee Assistance Programme
• Annual salary review
• Learning and development opportunities
• Enhanced paternity, maternity and adoption policies
• Yü made a difference Awards
• 3 days additional annual leave if you get married/civil partnership etc.
• Appointment allowance
• Long service recognition
• Refer a friend payment
• Company sick pay (subject to length of service)
• New modern facilities
• Death in service and critical illness cover
• Plus, many more

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.

If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.