Soft Services Manager
🔒 Confidential Employer
Posted 7 May 2026
LOCATION
London
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Management & Operations
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion
SKILLS
Soft services management
Access control
Helpdesk operations
CAFM system
QHSE compliance
Subcontractor management
Microsoft Office
Maximo
FULL DESCRIPTION
Soft Services Manager
[Employer hidden — sign up to reveal] is seeking a Soft Services Manager to oversee the delivery of contract soft services including access control, helpdesk functions, and soft FM operations at The Shard, London. The role involves managing personnel, monitoring CAFM system, coordinating subcontractors, and improving service delivery.
Role Responsibilities
- Ensure all soft services are delivered in line with agreed processes, completing regular audits with QHSE support.
- Manage directly employed personnel, ensuring HR, training and development practices are followed.
- Monitor the CAFM system to ensure KPI/SLA compliance and effective workforce deployment.
- Coordinate subcontractor activities, holding regular meetings and maintaining accurate records.
- Develop and improve soft service delivery processes while maintaining strong performance reporting.
Required Qualifications
- Ability to lead and manage multiple soft service teams.
- Excellent organisational, written, and verbal communication skills.
- Strong IT literacy, including Microsoft Office and Maximo system use.
- Professional, proactive approach with strong attention to confidentiality.
- Able to work independently, use initiative, and manage changing priorities.
- Due to the nature of this role, candidates must have a 10 year UK checkable work history and a British Passport.
What's in it for you?
- Join a trusted UK‑wide provider of building and workplace services.
- Work in a team known for quality, sustainability, and client satisfaction.
- Opportunities for growth, development, and career progression.
We are an accredited Real Living Wage Employer. This means every role at [Employer hidden — sign up to reveal] is paid at or above the independently calculated Real Living Wage, reflecting our commitment to fair pay and responsible employment.
Benefits
- Pension
- Life Assurance
- Cycle to Work Scheme
- Employee Shares Schemes
- Salary Finance Options
- Holiday
Contact: Sophie Willson at [Employer hidden — sign up to reveal] or [contact hidden]
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