Job Objectives and Responsibilities

This is an integral role in the delivery of FM services and in maintaining high standards of service throughout the building; acting as an ambassador for both [Employer hidden — sign up to reveal] and Network Rail. Establishing great relationships with our Customers and inspiring the team to take full ownership of all FM services are key to this role.

• Manage and support the operational delivery of facilities across multiple sites including Critical, corporate buildings with full TFM services and surrounding sites with limited services
• To manage the IFM service delivery in a profitable and credible way whilst endeavouring to exceed customer expectations and resolving any Customer queries
• Ensure all services meet legal, regulatory, and client standards
• To ensure compliance with the [Employer hidden — sign up to reveal] Quality Management System and be instrumental in leading and implementing the procedures and instructions
• Respond promptly to daily challenges with professionalism and efficiency
• Maintain high standards of performance, safety, and compliance across all areas
• To keep close professional contact with customers and monitor customer satisfaction
• Work alongside the Account Director, Senior Leadership Team, Head of FM and Regional Managers to develop the Great Places vision
• To manage and monitor FM services to ensure the expected standards of [Employer hidden — sign up to reveal] are maintained in line with [Employer hidden — sign up to reveal] and contractual standards
• Review existing workflows and procedures and deliver improvements as necessary to ensure the Great Places vision is achieved
• Undertake regular site safety and site compliance inspections in line with [Employer hidden — sign up to reveal] Procedures
• To work alongside the Customer in a consultative manner offering support and guidance on areas of practical Health and Safety
• Work in accordance with company rules, procedures and instructions for recruitment, induction, employment, appraisal, training and work allocation of staff
• To manage the team of Workplace Coordinators, to ensure optimum FM delivery is streamlined, consistent and sustainable
• To engage with and influence key stakeholders within other [Employer hidden — sign up to reveal] disciplines for provision of multi-discipline services
• Have the ability to deputise for the Regional Manager
• Manage, monitor and report on financial performance of the buildings/regions and confirm to target cost and budget expectations
• Promote innovation and a proactive approach throughout
• Deliver first class leadership to direct reports and drive a high performance culture
• Play a key part in driving through, owning and supporting the Network Rail Workplace Management team in implementation and management of key strategic goals
• Any other duties as required by [Employer hidden — sign up to reveal]

What We're Looking For

• Solid general education and a relevant qualification in Facilities Management
• Proven track record of continuous professional development within the FM industry
• Strong leadership, problem-solving, and communication skills
• Commitment to excellence and a customer-focused mindset
• Previous experience in high-profile customer service and IFM service delivery in a similar sized account, helpdesk processes, workflows with knowledge of HR and HS&E procedures and legislation
• Commercially and financially competent – experience of managing budgets
• Previous leadership experience, with demonstrable management skills
• Experience of complex Stakeholder engagement and relationship management
• Team player with an enthusiastic attitude
• The ability to communicate effectively with a wide range of people
• Dedicated and pro-active approach
• Must have (as a minimum) IOSH Managing Safely certification - NEBOSH preferred
• Driving Licence needed

Additional Information

[Employer hidden — sign up to reveal] is dedicated to safeguarding and promoting the welfare of children and young people. The successful candidate will be required to undergo an enhanced DBS check and provide satisfactory references.

[Employer hidden — sign up to reveal] offers a range of benefits including virtual GP, salary finance, lifestyle benefits platform, high street discounts, cycle-to-work scheme, life cover, enhanced pension, save-as-you-earn scheme, and share plan. For any reasonable adjustments during recruitment, contact Harnaik Sahdra at Harnaik.sahdra@[Employer hidden — sign up to reveal].com.

Since 1987, [Employer hidden — sign up to reveal]’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company. Join our [Employer hidden — sign up to reveal] Team.