Control Room Assistant
SKILLS
FULL DESCRIPTION
Control Room Assistant
Company: [Employer hidden — sign up to reveal]
Location: Southampton (Westquay Shopping Centre)
Pay Rate: £14.20/hour
Employment: Full-time, 42 hours/week (4 on 4 off)
Closing Date: 16 June 2026
About the Role
[Employer hidden — sign up to reveal] has a great opportunity at Westquay Shopping Centre in Southampton. We are looking for an experienced Control Room Assistant to join the team on site. You will report directly to the Duty Controller.
Key Responsibilities
- Ensure CCTV is effectively monitored across the whole scheme escalating issues as necessary
- Escalate incidents to the relevant personnel
- Highlight Health and Safety issues and report to Tech Services
- Communicate clearly and effectively with all departments
- Monitor security entry and exit to the service yard
- Assist the Duty Controller in updating Control Room records
- Assist in issuing Contractor ID passes and keys
- Assist customers and retailers with their enquiries on the telephone
- Direct Security officers on the mall to ensure a safe and pleasant experience
- Flexibility to pick up overtime on the other team
- Perform general administration duties if required
- Undertake any other reasonable duties as required
Requirements
- Literate and numerate
- Flexibility to work shifts on a 24 hour rota
- Knowledge of CCTV operations, including Data Protection
- SIA Security CCTV License is essential
Benefits
Our market-leading flexible benefits scheme provides benefits that suit your lifestyle. Access to virtual GP, financial wellbeing assistance, Salary Finance scheme, Choices platform for customising benefits, discount platform MiDeals, cycle-to-work scheme, life cover, save-as-you-earn scheme, [Employer hidden] Matching Share Plan, and [Employer hidden] Stars recognition with cash prizes.
About [Employer hidden — sign up to reveal]
Since 1987, [Employer hidden — sign up to reveal]’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company. Our clients range from household names in banking, critical government sites as well as hospitals and schools. Join our [Employer hidden — sign up to reveal] Team. Together our diversity makes us stronger.