Job Summary

We're looking for a Duty Manager who will deliver excellent service standards, while meeting SLA agreements and adhering to working specifications and compliance procedures. This role is based at Braintree Village Shopping Centre and includes weekend working on rotation.

Role Responsibilities

• As DM you are responsible for the Health & Safety of the centre.
• As DM you are responsible for the operational standards of the centre.
• As DM you are responsible for the presentation of the centre and staff within and develop through training.
• As DM you must liaise between departments, as necessary.
• As DM you are also responsible for Security, Cleaning, Guest Experience, Carparks and staff within.
• As DM you are responsible for BOH areas.
• BOH including corridors and BP demises
• Car Park patrols and all areas including Fire exits
• Monitor and manage staff absence in consultation with Soft Service Manager.
• To support the Soft Service Manager, in providing, improving and cascading the Share your Thoughts and Mystery Guest data.
• Duty manager site tours are to be conducted periodically through the day checking the following: Staffing Levels, Standards of Uniform (including name badges, evac plans, PPE and correct uniform), Cleanliness of the Centre (including toilets and service Yards), Engage with brand partner manager or points of contacts for any events happening.

What We're Looking For

• Previous Duty Management experience in soft services
• Excellent customer service and communication skills.
• Strong organisational and time management abilities.
• IT literacy, especially in Microsoft Office.
• IOSH Health & Safety qualification desirable.
• You Must hold an SIA Security licence and be willing to support at any time.

Benefits

• Virtual GP
• Salary Finance scheme
• Flexible lifestyle benefits platform (Choices) - extra holiday, critical illness insurance, dental, technology
• High street discounts (MiDeals)
• Cycle-to-work scheme
• Life cover up to 4x salary
• Enhanced pension contributions
• Save-as-you-earn scheme
• [Employer hidden] Matching Share Plan
• [Employer hidden] Stars recognition with cash prizes

About [Employer hidden — sign up to reveal]

Since 1987, [Employer hidden — sign up to reveal]’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools. Join our [Employer hidden — sign up to reveal] Team. Together our diversity makes us stronger.

Application Instructions

Interested candidates should click the 'Apply Now' button on the [Employer hidden — sign up to reveal] careers page.