Customer Support Operator

🔒 Confidential Employer
Posted 7 May 2026
LOCATION
Lurgan
TYPE
Full-time
LEVEL
Entry-level
CATEGORY
Customer Service
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer Service Call Handling Microsoft Office Suite Teamwork Interpersonal Skills Incident Reporting KPI Management Time Management

FULL DESCRIPTION

Customer Support Operator

[Employer hidden — sign up to reveal] - Lurgan, Northern Ireland - Full-time - £13.45 p/h

Job Details

  • Hours: 4 on 4 off rotating shifts (6am-6pm, 11am-11pm, 6pm-6am)
  • Salary: £13.45 p/h with uplifts for unsociable hours
  • Location: Lurgan, County Armagh, BT66 6SY
  • Ref: 95118

Main Duties

  • Managing high levels of incoming and outgoing telephone calls to both clients and branches.
  • Utilise software to ensure the required monitoring and compliance standards are met.
  • Work as part of a monitoring team liaising with different branches nationally.
  • Follow correct procedures for incident reporting and real time monitoring.
  • Work as part of a team, communicating effectively with team members and others.
  • To carry out work in a safe and diligent manner and also comply with all Health & Safety policies and procedures.
  • To undertake additional duties in line with management requests as required.
  • Comply with ISO 27001 standards and procedures.
  • Meeting individually set KPIs.
  • Stay current with system information, changes, and updates.

What We Are Looking For

  • Must have excellent interpersonal skills and be able to work on own initiative and as part of a team.
  • Ability to work in a fast-paced environment.
  • Ability to manage workload to meet team deadlines.
  • A willingness to learn and develop and show high level of commitment and professionalism.
  • Must have knowledge of Microsoft Office, Outlook, Word, Excel and PowerPoint.

Desired Experience

  • Alarm receiving centre
  • Call centre
  • Customer service

Essential Requirements

  • Applicants must have a 5-year checkable history.
  • You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.

Benefits

  • A competitive salary
  • A friendly and supportive team
  • Training, career development & progression
  • Overtime opportunities
  • Access to on-line GP services, share options and discounts
  • Free on-site parking
  • Pension, Life Assurance, Cycle to Work Scheme, Employee Shares Schemes, Salary Finance Options, Holiday

About [Employer hidden — sign up to reveal]

Since 1987, [Employer hidden — sign up to reveal]'s 80,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company. [Employer hidden — sign up to reveal] clients range from household names in banking, critical government sites as well as hospitals and schools. Join our [Employer hidden — sign up to reveal] Team. Together our diversity makes us stronger.

We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months. We will consider flexible working requests from day one of employment.

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