Job Objectives and Responsibilities

• Contribute to the success of the contract through effective training and continuous on-going colleague development along with supporting the clients security and safety strategy.
• Effectively support the Operations Manager in managing performance, ensuring that all security officers are trained to the highest standard in line with SLAs & KPIs.
• Deputise during times of unplanned absence of the Operations Manager until a buddy Operations Manager can take over.
• Responsibility for the operational performance of the allocated business in relation to overall targets set, ensuring compliance with SLA's & KPI's.
• To maintain and promote the [Employer hidden — sign up to reveal] brand and reputation by providing an industry leading security provision.
• Support the customer and be responsible for the accuracy and timely reporting of crime and crime related tasks/activities through effective training of the officer population.

Main Duties

• To work within customer retail stores, delivering [Employer hidden — sign up to reveal] company inductions and comprehensive training for all newly appointed security officers from induction to probation sign off.
• Delivery of all corporate training to the required standard for all officers in your area of responsibility.
• Responsible for completing officer evaluations in line with contractual KPIs.
• Support the security officer population in the contract through great training and coaching.
• Support the officer population in delivering great uniform standards through effective coaching as part of the evaluation process.
• Responsible for the delivery of all focus topics and any ad hoc training as identified by the business.
• Deliver ongoing training, support and guidance to all officers including any ad hoc training as required by the business.
• Supporting the delivery of SIA CCTV training to ensure all podium stores security officers are qualified to use the podium.
• Delivery and implementation of performance management/PIP/development plans to officers where required for opportunities in relation to officer standards (uniform, time keeping, task completion failure to follow training delivered).
• Ensuring behaviours and situations that endanger the Health & Safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.
• Supports the Operations Manager with initial investigation(s) for Customer complaints, QHSE incidents and any other investigations as and when required.
• Supports with the delivery, maintenance and update(s) of Assignment Instructions & Risk Assessments.
• Engaging with store management to ensure when in store to build a great working relationship with the client.
• Ensuring adherence to uniform standards.
• Maintain open communication channels, recognise achievements and actively contribute to talent mapping projects.

Personal Specification

• Excellent organisational and time management skills.
• Confident and professional working approach and appearance.
• Strong customer service, client focused attitude with the ability to build good working relationships.
• Exceptional verbal and written communication skills.
• Ability to work individually and as part of a team.
• Resilient and tenacious with a 'can do' approach.
• Flexible and adaptable.
• Literate, numerate and IT skills to medium level user.
• Be willing to work towards, if not already held, a management apprenticeship as is deemed appropriate for personnel development.
• Full valid UK driving licence.
• Valid SIA guarding licence.

Health and Safety Responsibilities

• Follow Group and company policies and procedures at all times.
• Report immediately any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
• Use all work equipment and personal PPE properly and in accordance with training.
• Report immediately any issues or training needs to your Line manager.

Information Security

• Ensure compliance with [Employer hidden — sign up to reveal]'s information security procedures in all activities.
• Proactively identify and report security risks to your manager.
• Report actual and suspected security incidents.

Benefits

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle. We have a virtual GP, financial wellbeing assistance, high street discounts, cycle-to-work scheme, life cover, save-as-you-earn scheme, and [Employer hidden — sign up to reveal] Matching Share Plan. We also award [Employer hidden] Stars with cash prizes.

Since 1987, [Employer hidden — sign up to reveal]’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company. Join our [Employer hidden — sign up to reveal] Team.