Corporate Front Of House Manager

Job Description

Better places, thriving communities.

Corporate Regional Front of House Lead

Based: Leeds or Halifax
When: Monday to Friday, office based
Salary: Up to £45k DOE

This isn't reception. This is experience.

We're looking for an experienced Front of House Manager or Operations Manager who brings the energy, polish and presence of five-star hospitality into a modern workplace.

This role sits on our flagship corporate integrated facilities management account, for one of the UK's leading high street banks. You will work alongside some of the best in guest services and FM - helping shape workplaces people genuinely want to be in.

You'll lead a team of c.25 Guest Services Ambassadors across Manchester, Leeds, Belfast, Halifax and Edinburgh, working in partnership with both client and internal stakeholders to support and enable a standout workplace experience.

No two days are the same.

What you'll be doing

• Leading and inspiring a high-performing, multi-site Guest Services team
• Elevating the day-to-day workplace experience across all locations
• Supporting the client's workplace strategy through exceptional service delivery
• Building strong, trusted relationships with client and internal stakeholders
• Coaching, developing and retaining top talent
• Driving consistency, standards and continuous improvement
• Partnering with FM, events and workplace teams to deliver a seamless experience
• Being a visible, hands-on leader and go-to presence on site

What we're looking for

• Proven experience in corporate workplaces, guest services or members clubs
• A confident, polished and memorable leadership presence
• Strong stakeholder management skills - able to influence and build trust
• Experience leading teams across multiple sites
• Passion for workplace experience, people and high standards
• Highly organised, proactive and solutions-focused

Essentials

• Office-based, Monday–Friday role
• You will spend most of your time in Leeds and Halifax
• Willing to travel (car/train/plane) across sites (occasional ad hoc only)
• Confident using workplace systems (Outlook, Teams, Eptura, Viva etc.)

Why join us?

This is a standout opportunity to lead on a high-profile, flagship account, working alongside industry-leading teams to deliver something closer to hospitality than corporate.

At Signature Guest Services, our ambition is clear: to be the only guest services partner that blends emotional intelligence with data-driven delivery, creating experiences that help people thrive and prove it.

Come and be part of that delivery.

We're passionate about developing our people and building future leaders. You'll benefit from:

• UK-wide networking away days with peers across our business
• Opportunities to attend industry events and forums
• Genuine, structured talent development at every level
• Bespoke customer experience training and on-site coaching
• Clear pathways into senior leadership roles

We don't just talk about development - we invest in it.

Benefits

[Employer hidden — sign up to reveal] offers a market-leading benefits package including virtual GP, Salary Finance, lifestyle benefits platform Choices, high street discounts, cycle-to-work scheme, life cover, enhanced pension, save-as-you-earn, and [Employer hidden — sign up to reveal] Matching Share Plan.

Since 1987, [Employer hidden — sign up to reveal]'s 80,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company.

Join our [Employer hidden — sign up to reveal] Team.

Together our diversity makes us stronger.