Customer Service Advisor

Job Overview

We are looking for a highly personable, empathetic, and driven Customer Service Advisor to join the [Employer hidden — sign up to reveal] team.

As a Facilities Management company, [Employer hidden — sign up to reveal] has a wealth of clients that we support with their hard/soft services, this may be plumbing, electrical works, telecoms, general maintenance and much more. The Customer Service Advisor team is responsible to respond to all customer requests within specific contractual / procedural timescales in order to meet agreed KPI's and SLA's. Your position will involve supporting our clients with an understanding and professional approach, building interpersonal connections and relationships with new and reoccurring customers.

The ideal candidate is open-minded and focussed on delivering a high-quality service with a passion for people. We are also looking for candidates who can rise to the challenge of an ever-growing and developing team with resilience and flexibility.

This position also involved administrative tasks and so our team members will have a keen eye for detail, proficiency in the use of Microsoft Excel and adaptability to utilising new in-house systems.

The candidate should be able to always achieve call handling targets and quality standards, providing a knowledgeable and confident response thereby aiming to exceed customer expectations and contribute to the delivery of the contract.

Benefits

• Pension
• Life Assurance (up to 4x salary)
• Cycle to Work Scheme
• Employee Shares Schemes (including [Employer hidden — sign up to reveal] Matching Share Plan)
• Salary Finance Options (access to 50% earned pay early, competitive loans)
• Holiday (option to purchase up to 5 extra days per year)
• Virtual GP for you and household
• High street discounts via MiDeals
• Save-as-you-earn scheme
• Recognition rewards ([Employer hidden] Stars with cash prizes up to £10,000)

About [Employer hidden — sign up to reveal]

Since 1987, [Employer hidden — sign up to reveal]’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our [Employer hidden — sign up to reveal] Team. Together our diversity makes us stronger.

Please note: [Employer hidden — sign up to reveal] is committed to inclusive recruitment. If you need reasonable adjustments, please email the recruitment team (email not provided).