Relief Site Protection Officer (SPO) – Marks & Spencer Distribution Centres

Job Overview

Fantastic opportunity to join the [Employer hidden — sign up to reveal] and Marks & Spencer family! We are looking for a professional and adaptable Site Protection Officer (SPO) to provide exceptional security cover across a Marks & Spencer Distribution Centres in Hemel Hempstead. As an SPO, you will play a vital role in maintaining a safe and secure working environment for staff, visitors, and contractors, protecting company assets, and ensuring a consistent, high-quality service across all DCs. You will be required to work flexibly across days, nights, and weekends, including short-notice cover when required. Comprehensive training will be provided, along with access to [Employer hidden — sign up to reveal]'s extensive benefits package, including Pension, Save As You Earn, Share Incentive Plans, MiDeals, Life Assurance, and Childcare Vouchers.

Main Duties & Responsibilities

• Provide professional security cover across the M&S Distribution Centre.
• Deliver outstanding customer service in line with [Employer hidden — sign up to reveal] and M&S key values.
• Maintain professional standards of appearance, conduct, and incident reporting.
• Monitor access control systems, CCTV, and vehicle movements in accordance with site procedures.
• Conduct regular internal and external patrols to ensure site safety and security.
• Support the prevention and investigation of theft, stock loss, and unauthorised access.
• Respond promptly and effectively to incidents, alarms, and emergencies following site protocols.
• Assist site management and permanent SPO teams to maintain smooth and compliant operations.
• Work flexibly to meet operational requirements, including short-notice assignments.
• Ensure compliance with all Health & Safety and company security policies.

Person Specification

• Literate and numerate with strong attention to detail and IT skills.
• Professional appearance and high personal standards.
• Adaptable, reliable, and able to work independently or as part of a team.
• Excellent verbal communication and interpersonal skills.
• Calm under pressure with a positive, “can-do” attitude.
• Must hold a valid front-line SIA Licence.
• Must hold a full UK driving licence and have access to a reliable vehicle.

Additional Requirements

• Follow all [Employer hidden — sign up to reveal] and Group Health & Safety policies and procedures.
• Report any hazards, risks, or incidents immediately to your line manager.
• Use all work equipment and personal PPE correctly and responsibly.
• Identify and report any training or equipment needs promptly.

Benefits

• Pension
• Life Assurance
• Cycle to Work Scheme
• Employee Shares Schemes
• Salary Finance Options
• Holiday