Job Objectives and Responsibilities

• Contribute to the overall success of the Sainsbury's contract by providing effective support to the management team responsible for the store detective establishment.
• Provide active support to zonal Store Detective Security Operations Managers, ensuring compliance with all legal requirements, industry standards, and regulatory guidelines.
• Conduct store detective evaluations across the designated area and assist Store Detective Security Operations Managers with scheduling duties when required.
• Plan, coordinate, and deliver training sessions to store detectives in alignment with operational needs and business objectives.
• Support the Store Detective Security Operations Manager in ensuring the successful delivery of core store detective coverage hours.
• Take shared responsibility for the achievement of all key performance indicators (KPIs), including return on investment (ROI) and establishment targets.
• Collaborate effectively with other internal support functions to maximise the store detective team's contribution to reducing client losses.
• Assist in the execution of the contract's store detective strategy, ensuring alignment with overall business goals and client expectations.
• Demonstrate unwavering honesty and integrity in all actions and decisions, upholding the highest professional standards in your role as Store Detective Support Lead.

Main Duties

• Provide operational support for the area's store detective provision in the absence of the Zonal Store Detective Security Operations Manager.
• Ensure the timely and accurate delivery of store detective evaluations in accordance with current guidance and best practices.
• Assist with CIR (Critical Incident Report) and ECO (Employee Conduct/Operational) investigations as required.
• Promote and enforce a culture of integrity, ensuring store detectives consistently conduct their duties in line with ethical and professional standards.
• Participate in regular meetings with store detectives alongside Store Detective Security Operations Managers to support communication, development, and performance management.
• Ensure the accuracy and integrity of all reports generated by store detectives, maintaining high standards of data quality.
• Support Store Detective Security Operations Managers in embedding and sustaining the store detective programme across the area.
• Drive service excellence by continuously improving operational practices and performance within the store detective provision.
• Identify training needs, address underperformance, and provide tailored support to individuals to help them meet and exceed expected standards.
• Provide support with HR-related cases as required, ensuring adherence to internal policies and employment legislation.
• Work collaboratively with key support teams such as Remote Operations and the Security Operations Centre (SOC) to enhance overall service delivery.
• Contribute to talent development by identifying potential future store detectives and supporting the progression of current team members.
• Respond proactively and reactively to emerging risks associated with criminal activity, adapting strategies accordingly.
• Support the induction and onboarding process for all new store detectives, ensuring a smooth and effective transition into role.
• Assist in the delivery of Level 3 Store Detective Accreditation training in line with operational requirements and development plans.

Person Specification

• Proven experience working within a store detective environment, with a solid understanding of the role's responsibilities and demands
• In-depth knowledge of the challenges faced by store detectives in a dynamic retail setting
• Demonstrated expertise in conducting investigations into both internal and external dishonesty, including reviewing/burning CCTV footage and producing police-standard statements
• Ability to use initiative and implement proactive strategies to support shrink reduction and loss prevention efforts
• Effective and collaborative team player with strong communication skills and a leadership mindset
• Capable of working efficiently in a fast-paced, high-pressure environment
• Proficient in leveraging technology to support the management and delivery of store detective operations and projects
• Creative and solution-focused thinker, consistently seeking innovative ways of working and presenting new ideas to the store detective management team
• Flexible and adaptable communicator, able to engage effectively with a wide range of stakeholders and audience types
• High level of attention to detail, ensuring accuracy and consistency in all aspects of work
• Excellent organisational skills, with strong time and self-management abilities
• Positive, proactive attitude with high levels of enthusiasm, dedication, and passion for the store detective profession
• Must hold a valid SIA front line licence
• Must hold a UK drivers' license

Health and Safety Responsibilities

• Follow Group and company policies and procedures at all times
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment
• Use all work equipment and personal PPE properly and in accordance with training received
• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system

Information Security

• Ensure compliance with [Employer hidden — sign up to reveal]'s information security procedures in all activities
• Proactively identify and report security risks to your manager
• Report on actual and suspected security incidents

Benefits

[Employer hidden — sign up to reveal] offers a market-leading benefits package including virtual GP, salary finance, cycle-to-work scheme, life cover, pension, employee shares, holiday purchase, and discounts through MiDeals.