Job Description

*Better places, thriving communities.* Join [Employer hidden — sign up to reveal] – the future of high performing places.

ROLE: Key Account Manager

HOURS: Monday to Friday, 8:00am - 5:00pm

LOCATION: Regional Recruitment - Oxford / Southampton: Mobile position, travelling to client sites

At [Employer hidden — sign up to reveal], our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're seeking a motivated and Customer centric Key Account Manager to join our [Employer hidden — sign up to reveal] Landscapes sector, to ensure that we deliver exceptional results every day to our clients.

You will visit client sites across the Oxford area to ensure high standards of service delivery. The role focuses on building strong customer relationships, carrying out service quality audits, and identifying opportunities to enhance the overall customer experience.

Key Responsibilities

• Act as the primary point of contact for your designated clients, delivering a responsive, professional, and customer-focused service,
• Manage and develop strong working relationships with clients and internal teams,
• Ensure service delivery consistently meets agreed KPIs and SLAs,
• Ensure all services are delivered in line with company policies and procedures, including HR, QHSE, and compliance,
• Work closely with clients to understand their needs and expectations,
• Support contract continuity and longevity through excellent service delivery and proactive engagement,

What We Are Looking For

• Experience within a field based account management position,
• Can demonstrate a passion for developing relationships internally and externally,
• Strong communication and people management skills,
• Willing to travel throughout your region for client/ site visits,
• Comfortable with Microsoft Office packages,
• Strong organisation skills and attention to detail,

Benefits and Culture

There's a place for you at [Employer hidden — sign up to reveal], join us today! Our market-leading offering provides you with benefits that suit your lifestyle.

• Virtual GP for you and household members
• Financial wellbeing assistance through Salary Finance scheme (access 50% of earned pay before payday)
• Flexible lifestyle benefits platform Choices (extra holiday, critical illness insurance, dental, technology products)
• High street discounts via MiDeals platform
• Cycle-to-work scheme
• Life cover up to four times salary
• Enhanced pension contributions, save-as-you-earn scheme, [Employer hidden — sign up to reveal] Matching Share Plan (free shares possible)
• [Employer hidden — sign up to reveal] Stars recognition with cash prizes monthly and yearly top prize of £10,000
• Diverse training and development avenues

We are committed to ensuring our recruitment process is inclusive. If you need reasonable adjustments, please email Jessica Mercel at [Employer hidden — sign up to reveal].

Since 1987, [Employer hidden — sign up to reveal]’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company.

Join our [Employer hidden — sign up to reveal] Team. Together our diversity makes us stronger.

Contact recruiter: Jessica Mercel at [Employer hidden — sign up to reveal] or [contact hidden].