About the Role

[Employer hidden — sign up to reveal] Fire and Security are the UK's leading Fire & Security company. We would like to welcome a new, experienced Fire & Security Lead Engineer into the group to grow and develop within the business.

As a Lead Fire & Security Engineer, you will provide day-to-day technical leadership, support, and guidance to the engineering team within your area. You will oversee maintenance and service delivery across Fire and Security systems, ensuring compliance, efficiency, and customer satisfaction.

Key Responsibilities

• Provide daily support and guidance to engineers in your area.
• Conduct toolbox talks and maintain accurate records for compliance.
• Mentor and develop engineers through on-the-job coaching and formal training.
• Deputise for the Regional Service Manager during absences.
• Promote and maintain a high standard of professionalism, safety, and conduct across the team.
• Organise and maintain an effective call-out rota for the area.
• Support engineers with stock control, resource management, and escalation resolution.
• Maintain Fire & Security Systems to current standards and customer requirements.
• Plan and manage both routine and reactive service visits within the region.
• Respond to service calls and customer issues with urgency and professionalism.
• Oversee the delivery of minor works and small bespoke projects in your area.
• Attend and assist with troubleshooting, site surveys, and installation handovers.
• Ensure all work is completed accurately, on time, and in compliance with industry and company standards.
• Build and maintain strong customer relationships, ensuring service excellence.
• Handle customer complaints and concerns promptly and effectively.
• Ensure performance and service delivery align with monthly schedules and compliance standards.
• Utilise customer portals as directed and ensure engineers do the same.
• Take ownership of customer satisfaction across all aspects of service delivery.
• Support technical teams (Sales, DRS, and Projects) with quotations and site knowledge.

Requirements

• Strong technical background in electrical/electronic systems.
• Excellent all-round knowledge of Fire and Security systems.
• Experience in leading or mentoring engineering teams.
• Effective organisational and communication skills.
• Professional, assertive, and customer-focused approach.
• Calm under pressure, enthusiastic, and proactive.
• Capable of working independently and collaboratively.
• Experience of front-line customer contact in a fast-paced environment.

Benefits

Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP, financial wellbeing assistance, flexible lifestyle benefits platform (Choices), high street discounts (MiDeals), cycle-to-work scheme, life cover of up to four times your salary, enhanced pension contributions, save-as-you-earn scheme, and the [Employer hidden — sign up to reveal] Matching Share Plan. We also award [Employer hidden — sign up to reveal] Stars with cash prizes and a top prize of £10,000.

About [Employer hidden — sign up to reveal]

Since 1987, [Employer hidden — sign up to reveal]’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools. Join our [Employer hidden — sign up to reveal] Team. Together our diversity makes us stronger.