Job Overview

FAFS Fire & Security specialises in designing, installing, commissioning, and servicing automatic Fire Detection, Protection and Alarm Systems in and around Greater London. We are currently looking for a new Minor Works Engineer, specifically covering the London region. You will work closely with the Minor Works / DRS Team on remedials, repairs, investigations, small installations, critical failures, and take-over service support, from inception through to completion on Fire Alarm and Security Systems. You will strive to deliver world-class customer service and exceed customers' expectations.

Key Responsibilities

• Liaise with the Minor Works and Service Desk on all troublesome sites, including any critical issues.
• Work closely with subcontract labour and onsite clients.
• Maintain Fire & Security Systems in your region when demand requires.
• Ensure effective communication with customers and schedulers when planning site visits.
• Utilise all customer portals as directed in accordance with the customer requirements.
• Assist the team with any other works.
• From time to time, you may be required to support the Service Engineers on particular jobs and occasionally work slightly out of your designated postcode area.
• Plan and respond to routine and reactive call visits in your area.
• Maintain your stock levels with support from the Stores team.
• Attend training sessions as and when required.
• Attend Engineering team meetings as and when required.
• Identify any personal training and development needs to help you provide the best possible customer service.

Who We're Looking For

• Good all-round knowledge of Fire and Security Systems.
• Experience of working in a similar role previously - Fire & Security Installation Experience (minimum of 2 years)
• Technical background in the electrical/electronic industry.
• Experience in front-line customer contact preferred.
• Knowledge of current industry standards and able to commission multi-disciplined systems.
• Self-motivated and able to organise workload, with the ability to work on own initiative.
• Highly organised, professional and computer literate.
• Full UK Driving Licence with good driving experience
• Be able to pass security and background checks for access to customers' premises

Benefits & Culture

Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP, financial wellbeing assistance, flexible lifestyle benefits platform (Choices), high street discounts, cycle-to-work scheme, life cover, enhanced pension contributions, save-as-you-earn scheme, and a [Employer hidden — sign up to reveal] Matching Share Plan. We also award employees with [Employer hidden — sign up to reveal] Stars for recognition, with cash prizes and a top prize of £10,000. We offer diverse training and development opportunities.

About [Employer hidden — sign up to reveal]

Since 1987, [Employer hidden — sign up to reveal]'s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, serving clients in banking, government, hospitals, and schools. Join our [Employer hidden — sign up to reveal] Team. Together our diversity makes us stronger.