Regional Operations Manager

🔒 Confidential Employer
Posted 7 May 2026
LOCATION
London
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Management & Operations
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Integrated Facilities Management Multi-site management Soft services management Hard services management KPI and SLA management Budget management Stakeholder engagement Team leadership

FULL DESCRIPTION

Regional Operations Manager

[Employer hidden — sign up to reveal] is hiring a Regional Operations Manager to lead Integrated Facilities Management services across a portfolio of Aviva sites. This role is responsible for ensuring seamless coordination of soft and hard services, driving operational excellence, and leading high-performing teams to deliver a safe, compliant and customer-focused environment.

  • Location: Central London (EC3M 4BY); Hoxton, Fenchurch Street (London), Leatherhead (Surrey)
  • Employment: Full time
  • Ref: 94801

Role Responsibilities

  • Oversee the delivery of IFM services across multiple sites, ensuring consistent performance in both soft services (e.g. workplace services, cleaning, front-of-house, catering) and hard services (e.g. M&E, building fabric).
  • Ensure all services are delivered in line with contractual obligations, KPIs and SLAs.
  • Lead, coach and develop a team of site-based and mobile facilities professionals, including supervisors and service leads.
  • Build and maintain strong relationships with conducting regular audits, risk assessments and incident investigations, implementing corrective actions as required.
  • Monitor and report on service performance, identifying trends and opportunities for improvement.
  • Participate in the regional on-call rota to provide leadership support during emergencies or escalations.

Required Qualifications

  • Proven experience managing IFM services across a multi-site portfolio, ideally within a financial or professional services environment.
  • Excellent communication and stakeholder engagement abilities.
  • Commercial acumen with experience managing budgets and supplier contracts.
  • Flexibility to travel across the region as required.

What's in it for you?

  • High street discounts from thousands of well-known retailers, gyms and more via our MiDeals platform.
  • Life cover of up to four times your salary.
  • Enhanced pension contributions, a save-as-you-earn scheme, and a [Employer hidden — sign up to reveal] Matching Share Plan (with the potential for free shares).
  • Virtual GP for you and your household.
  • Financial wellbeing assistance through Salary Finance scheme.
  • Flexible lifestyle benefits platform, Choices (extra holiday, critical illness insurance, dental, technology).
  • Cycle-to-work scheme.
  • [Employer hidden — sign up to reveal] Stars recognition program with cash prizes.
  • Diverse training and development opportunities.

Additional Information

[Employer hidden — sign up to reveal] is committed to an inclusive recruitment process. If you need reasonable adjustments, please email Shradha Singh at [Employer hidden — sign up to reveal]. Since 1987, [Employer hidden — sign up to reveal]’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company.

Meet the Recruiter

Shradha Singh – [Employer hidden — sign up to reveal] – [contact hidden]

Benefits

  • Pension
  • Life Assurance
  • Private Healthcare
  • Cycle to Work Scheme
  • Employee Shares Schemes
  • Salary Finance Options
  • Holiday
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