Roving Ambassador (Facilities Assistant)

🔒 Confidential Employer
Posted 7 May 2026
LOCATION
Edinburgh
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Customer Service
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Meeting room setup and porterage Visitor management AV equipment support Floor walks and service audits Customer service Microsoft Office (Outlook, Word, Teams, Chrome) Communication skills Security awareness

FULL DESCRIPTION

Roving Ambassador (Facilities Assistant)

[Employer hidden — sign up to reveal] is seeking a Roving Ambassador (Facilities Assistant) for [Employer hidden — sign up to reveal] in Edinburgh. This full-time role involves providing 5-star front-of-house service, managing meeting rooms, supporting AV equipment, conducting floor walks, and ensuring a seamless workspace experience. Requires 2+ years in corporate or high-end hospitality. Salary £13.45/hour.

Key Responsibilities

  • Meeting Rooms and Porterage: Own the set up and reset of meeting rooms and event spaces to specified layouts
  • Warm Welcomes: Greet and assist all visitors and colleagues with a professional, concierge-level approach.
  • Manage Key Areas: Daily ownership of the physical touchpoints, ensuring all colleague and client facing areas are set to agreed layouts, fabric, and housekeeping standards, and all working as intended
  • Efficient Check-ins: Manage visitor check-ins and check-outs, ensuring smooth access and departure processes.
  • Queue Management: Proactively manage queues to streamline arrival and departure experiences.
  • Facility Coordination: Support facilities management and the wider FOH team to proactively manage the workspace, ensuring compliance and maintaining high service standards.
  • Technical Expertise: Offer first class meeting room first fix AV support. Undertake regular checks of AV kit to ensure it is working at all times.
  • Security: Be vigilant at all times, to keep our colleagues and visitors safe

Main Duties

  • Professional Conduct: Maintain a high level of professionalism, adhering to company policies and procedures.
  • Effective Communication: Address and resolve visitor and colleague requests efficiently, ensuring clear and timely follow-up.
  • Routine Checks and Audits: Perform floor walks and service audits, logging any necessary work orders, and seeing through to resolution
  • Visitor Engagement: Build rapport with frequent visitors, keeping the team informed about their preferences. Act as a host in the Lobby area.
  • VIP Services: Ensure VIP guests receive exceptional service and satisfaction.
  • Query Management: Triage and respond to colleague queries via various platforms, ensuring all queries are acknowledged and resolved efficiently
  • Visible Support: Act as a tangible and accessible point of service for all inquiries whilst moving throughout the office.
  • Interlock: Act as an interlock between service teams and support the management team to coordinate their response to issues affecting colleague experience
  • Team Collaboration: Work closely with client workplace experience teams to support their initiatives, activities and events.
  • Escorting: Host approved contractors on site
  • Administration: Maintain trackers, logs and digital records. Preparation of reports. Ordering office peripherals, stock, and uniforms.
  • Point of Contact: Act as the eyes and ears in the absence of the Facilities Manager, and running team briefings or huddles
  • Role Model: Adopt the service standards and support the management team with training of fellow team members

Qualifications

  • Experience: Minimum 2 years at prestigious corporate workplaces, or in high-end 5* hotels.
  • Communication Skills: Exceptional verbal, written, and interpersonal skills.
  • Presentation: Immaculate grooming and personal presentation.
  • Technical Proficiency: Skilled in Outlook, Word, Teams, and Chrome; experience with visitor management tools like Condeco.
  • AV: Comfortable with meeting room and event space AV equipment (MTRs, microphones and speakers, docking stations)
  • IT: Ability to handle a high volume of queries over different platforms
  • Customer Service: 'How can I help' mindset - aligned with that of a 5* hotel
  • SIA Licence: To be provided

Benefits

  • Pension
  • Life Assurance
  • Cycle to Work Scheme
  • Employee Shares Schemes
  • Salary Finance Options
  • Holiday

[Employer hidden — sign up to reveal] is the UK's leading facilities management and professional services company. Since 1987, [Employer hidden — sign up to reveal]'s 80,000 employees have been maintaining companies globally. Join our [Employer hidden — sign up to reveal] Team.

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