Qualifications

• Skills for Security trained & certificated
• SIA licensed
• First Aid trained & certificated
• ACT Awareness certified (desirable)
• IT literate

Previous Experience

• Corporate Customer Services background (desirable)
• Ability to use MS Windows and MS Office applications
• A sound understanding of electronic security Access Control & CCTV systems (desirable)

Personal Skills

• Physically fit to fulfil active job role requirements
• Ability to work proactively/independently, part as a team, pay attention to detail and use intuition
• Work collaboratively with colleagues and supervisors.
• Customer Facing/front of house skills
• A high standard of bearing and turnout
• Excellent telephone manner
• Ability to demonstrate a commitment to delivering a high-quality service
• Ability to liaise with others at all levels including senior management and customers clients
• Ability to work within established procedures and contribute positively to any improvements
• Application of conflict management in support of conflict de-escalation and resolution
• Disciplined and Professional attitude
• Proficient in written and oral communication
• Computer literate and good administration skills
• Ability to deal with and control emergency situations
• Be familiar with and understand the principles of the Health and Safety at Work etc. Act 1974 whilst adopting and maintaining Safe Working Practices and in line with The Bank of New York UK & Ireland Health & Safety Statement of Intent
• Comply with BNY commitment to corporate social responsibility and in support of the BNY Environmental Sustainability Statement and Goals
• To read, understand and comply with BNY Code of Conduct
• Ability to remain flexible to personal tasks whilst contributing to the role as a 'team player'
• Excellent time keeping
• Should be proactive and self-motivated
• Required to be flexible in support of covering staff holidays, sickness or extra cover when required.

Responsibilities & Specific Tasks

• Protection of Life, Protection of Property, Prevention of Crime, Prevention of Loss and Waste
• Develop and maintain first class customer service relations with client staff, all visitors, business partners, key stakeholders, including site security team
• Monitoring of CCTV, Access Control when required and other protective systems, and act as a first line response to activations, faults & incidents
• To attain and maintain a high level of knowledge of the Site Assignment Instructions and Emergency Procedures and their local implementation, including - building lock downs, shelter in place, emergency evacuation and first aid response in line with training level capacity
• Document everything: produce timely reports of incidents and alarm activations, check & log reports submitted by the security team whilst taking appropriate action, including administration of all site-based and client documentation
• To log and transfer calls, relay messages and provide guidance and advice to visitors, clients, contractors and staff
• Escorting of contractors and cleaning operatives in line with agreed procedures
• Conduct fire watch and loss prevention patrols (internal & external) in line with agreed policy and procedures
• To manage and control the car parking list, visitor, contractor and temporary staff access passes and keys in line with Corporate Security standards and procedures
• To provide ad-hoc cover for BNY receptionist for breaks as required, including support to on-site client events
• To react positively and professionally in support of security operations and emergency situations as required
• Successfully complete site induction training to satisfactory standard, including completion of the Op Warden Trigger Plan, BNY Unannounced (Dawn Raids) training module within the designated training period; and any other Corporate Security training courses deemed appropriate by Corporate Security Management
• Complete satisfactory probationary assessment as part of personal training and development plan

Operational Duties

• Maintain a robust high visibility security posture in support of Denial/Deterring/Detecting crime
• Maintenance of comprehensive site patrolling program in support of risk identification and prevention
• Application of excellent situational awareness in relation to maintaining a high level of security and safety risk awareness, by being inquisitive while exercising caution and good judgement at all times
• Observation and surveillance skills to include risk and threat identification
• Application of SCaN principles and Power of Hello commensurate with countering risk of Hostile Reconnaissance
• Speedy and accurate reporting of suspicious activity
• Have a clear understanding of guidance and response relating to Trespass & Aggravated Trespass, Static Protest and Protest in Place situations
• Understanding of risk specific to social media Auditor attention and application of NPSA guidance pertaining to the CALM approach
• Ability to act immediately in support of Emergency Response, including maintaining control, provide assistance and coordinate with emergency services
• Fulfil loading bay rotation duties in support of receipt of mail/parcel/courier deliveries to BNY
• Competency in operating mail X-ray scanner, including identification of suspicious packages commensurate with PAS 97 Mail Screening and Security Specification
• Subject to experience and skill level, be prepared to step up to cover FoH, CCTV Controller or shift Supervisor role, under direction and supervision of site Security Manager
• To maintain appropriate and timely contact with both the client and [Employer hidden — sign up to reveal] management in accordance with specific instructions and routine duties
• To follow and comply with all routine site operating procedures
• To maintain communications with BNY Global Corporate Security management and London Command Centre (LCC) in support of local and wider regional operations.

Benefits

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a [Employer hidden — sign up to reveal] Matching Share Plan (you could even be awarded free shares in [Employer hidden — sign up to reveal]). We award our employees with [Employer hidden — sign up to reveal] Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, [Employer hidden — sign up to reveal]’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools. Join our [Employer hidden — sign up to reveal] Team. Together our diversity makes us stronger.