Role Responsibilities

• Oversee day-to-day technical operations, including installation, maintenance, testing, and assurance of CNI infrastructure in line with statutory and contractual requirements
• Lead, mentor, and manage a team of engineers and technicians, ensuring high performance, safety compliance, training development, and maintenance of training matrices
• Coordinate with scheduling and planning teams to manage workforce allocation, resource constraints, annual leave, and ensure service delivery aligns with operational plans
• Act as the primary client point of contact, providing updates, resolving issues, managing escalations, and supporting meetings, reporting, and action plans with stakeholders and senior leadership
• Manage compliance, risk, and assurance activities, including statutory inspections, incident reporting, audits, supply chain performance, contractor management, and continuous service improvement initiatives

Required Qualifications

• Proven experience working within Critical National Infrastructure or similar highly regulated environments, ideally in a technical assurance or engineering leadership role
• Strong knowledge of engineering standards, statutory compliance, safety regulations, and technical risk management within critical infrastructure
• Experience managing multi-disciplinary teams, delivering complex technical projects, and engaging with stakeholders at all levels
• Strong analytical, problem-solving, and organisational skills with the ability to manage competing priorities under pressure
• Knowledge or experience of data centre environments or Uptime Institute standards, with a commitment to continuous professional development

What's in it for you?

• Opportunity to lead technical operations within a Critical National Infrastructure environment at a high-profile site
• Career development and progression within [Employer hidden — sign up to reveal]'s engineering and technical services division
• Exposure to complex infrastructure, stakeholder engagement, and strategic service delivery initiatives

Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand, financial wellbeing assistance, flexible lifestyle benefits platform (Choices), high street discounts, cycle-to-work scheme, life cover, enhanced pension contributions, save-as-you-earn scheme, [Employer hidden — sign up to reveal] Matching Share Plan, and [Employer hidden — sign up to reveal] Stars recognition awards.

About [Employer hidden — sign up to reveal]

Since 1987, [Employer hidden — sign up to reveal]'s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.