Key Responsibilities

• To ensure performance and service is in line with compliance and monthly schedules.
• Respond to customer needs, complaints, and concerns with a sense of urgency.
• Complete toolbox talks with direct reports providing clear records of completion to the compliance team.
• Be available for site surveys and installation handovers as directed by your RSM.
• Organise and maintain an effective call out rota for the area.
• Responsible for minor works delivery within area through dedicated minor works resource.
• Deputise for your Regional Service Manager during periods of sickness and holidays.
• Assist the Regional Service Manager in management of engineering team.
• Support engineers in stock control and further action management.
• Attend and assist with troublesome sites and complaints.
• Technically support DRS and Sales Team with quotations.
• Initial planning of ppm on large/complex sites – meeting with customers in support of key sites in region.
• Assist in delivery of small bespoke projects and ensure on time delivery.
• Ensuring right behaviour is demonstrated across the team (customer portals, Timesheets, Lightfoot, Tools, PPE).
• Utilise all customer portals as directed by your RSM.
• Take ownership of all customers in relation to all aspects of service delivery.
• Be available to work overtime and weekends when required subject to reasonable notice.

Person Specification

• Strong organisational skills, with the ability to plan and deliver work in line with compliance and service schedules.
• Customer-focused, responding promptly and effectively to queries, issues, and complaints.
• Proven team leadership and line management experience.
• Confident communicator, able to engage with customers and stakeholders.
• Ability to coordinate resources effectively.
• Technically competent across fire and security systems.
• Experience supporting operational management.
• Strong attention to detail.
• Takes ownership of service delivery and promotes high standards.
• Flexible and adaptable, with a proactive and team-oriented approach.

About [Employer hidden — sign up to reveal]

Since 1987, [Employer hidden — sign up to reveal]’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company. Our clients range from household names in banking, critical government sites as well as hospitals and schools. Join our [Employer hidden — sign up to reveal] Team. Together our diversity makes us stronger.

Benefits

• Pension
• Life Assurance
• Cycle to Work Scheme
• Employee Shares Schemes
• Salary Finance Options
• Holiday

We offer a diverse variety of training and development avenues via a wide selection of learning resources. If you have a disability and need reasonable adjustments, please let us know.