Role Responsibilities

• Act as the first point of contact for the [Employer hidden — sign up to reveal] helpdesk, managing phone calls, emails and walk-in queries professionally and efficiently
• Log jobs accurately on the system, monitor progress against SLAs and ensure timely input and output of all helpdesk data
• Raise and send quotes to clients for approval and allocate works to engineers, ensuring workloads are effectively managed
• Support site operations by producing reprographics and printing requests, including materials for on-site training
• Ensure all activities are delivered in line with [Employer hidden — sign up to reveal] policies, processes and contractual obligations

What we're looking for

• Experience within Facilities Management or Administration
• Strong customer service experience with the ability to remain professional under pressure
• Excellent written and verbal communication skills, with a confident and approachable manner
• Competent IT skills, including Microsoft Office, with a high standard of literacy and numeracy
• Discretion and integrity, with the ability to maintain confidentiality and work effectively with a range of stakeholders

Additional Information

Please note that all offers of employment are subject to security clearance and enhanced background checks. To be eligible, you must:

• Be a British citizen, an EU citizen with settled status, or hold Indefinite Leave to Remain
• Have lived in the UK continuously for the past three years (excluding normal holidays)
• Be eligible for CTC clearance and hold a valid passport (British or EU with share code)

What's in it for you?

• Continued personal development with full support to help you grow your career
• Opportunities to work within a newly opened site as part of a growing, supportive team
• Access to additional benefits via [Employer hidden — sign up to reveal]'s flexible benefits platform

There's a place for you at [Employer hidden — sign up to reveal] — join us today!

Meet the Recruiter

Harnaik Sahdra
Email: [Employer hidden — sign up to reveal]