Senior Workplace Coordinator

Role Overview

[Employer hidden — sign up to reveal] is looking for a Senior Workplace Facilities Coordinator to act as the customer-facing representative for our facilities services, bringing together multiple service lines into one seamless point of contact and enhancing the day-to-day workplace experience for building users.

Role Responsibilities

• Act as the first point of contact for all facilities-related enquiries, logging and managing requests through the CAFM system to ensure timely resolution
• Build and maintain strong relationships with building occupants and Floor Leads, holding regular meetings to communicate updates, issues and outstanding works
• Maintain a visible presence across the workplace, proactively checking shared areas, desks and collaboration spaces to ensure they are clean, tidy and welcoming
• Monitor service delivery standards across the allocated area, sharing best practice with colleagues to continuously improve performance
• Play an active role during fire and emergency procedures in line with site requirements

Required Qualifications and Experience

• Proven experience in a customer-focused environment with strong interpersonal and communication skills
• Experience using CAFM systems, including logging jobs, producing reports and raising purchase orders
• Strong IT skills, with competence in Microsoft Word, Excel, PowerPoint and Outlook
• A flexible, adaptable approach with good problem-solving skills and the ability to handle challenging situations positively
• A formal Health & Safety qualification (e.g. IOSH) is desirable

Benefits at [Employer hidden — sign up to reveal]

Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP, financial wellbeing assistance via Salary Finance, flexible lifestyle benefits platform Choices (extra holiday, critical illness insurance, dental, technology), high street discounts (MiDeals), cycle-to-work scheme, life cover up to 4x salary, enhanced pension, save-as-you-earn, [Employer hidden] Matching Share Plan, and [Employer hidden] Stars recognition with cash prizes.

Recruitment Contact

For reasonable adjustments, please email Sophie Willson at [Employer hidden — sign up to reveal].

About [Employer hidden — sign up to reveal]

Since 1987, [Employer hidden — sign up to reveal]’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company. Join our [Employer hidden — sign up to reveal] Team.