Hard Services Engineering Manager
SKILLS
FULL DESCRIPTION
Hard Services Engineering Manager
[Employer hidden — sign up to reveal] is seeking a Hard Services Engineering Manager to lead hard service disciplines on site in Crawley, ensuring full statutory compliance and delivering high-quality FM services to the Thales client. This is a full-time, on-site role.
Job Overview
- Ensure full statutory, mandatory, and contractual compliance
- Lead all hard service disciplines across site
- Support the FM team to deliver high‑quality services to clients and customers
- Strengthen stakeholder relationships and provide FM resilience
- Optimise systems and processes to improve efficiency and reduce energy use
- Develop understanding of contract commercial and delivery frameworks
- Manage PPM and reactive works to meet SLAs and KPIs
- Line manage engineering teams to maximise productivity
- Drive 100% PDA usage through training, auditing, and compliance
- Maintain engineer training matrix and support development and mentoring
- Manage subcontractors in line with contractual requirements
Role Responsibilities
- Manage additional works, including scope agreement, quotations, and delivery
- Review subcontractor RAMS, issue permits, and ensure compliance
- Ensure certification is uploaded to Maximo, SharePoint, and site records
- Proactively engage clients and key stakeholders to maximise satisfaction
- Ensure all works follow [Employer hidden — sign up to reveal] Safe Systems of Work and H&S policies
- Assist with monthly reporting and FM initiatives
- Promote the One Team ethos across service lines
- Lead health & safety ownership, reviews, huddles, and audits
- Enhance service delivery through cross‑functional teamwork
- Build a proactive, customer‑focused hard services delivery model
- Challenge supplier quotations and lead energy‑saving initiatives
- Support quarterly energy performance reviews
- Attend and represent [Employer hidden — sign up to reveal] at client meetings when required
- Escalate technical issues to the Hard Services and Energy Lead
Required Qualifications
- Experience in M&E environments
- Knowledge of mechanical, electrical, and specialist systems
- Experience managing multi‑skilled engineering teams
- Mechanical Engineering qualification
- Water management experience (desirable)
- Strong customer focus and communication skills
- Health & Safety knowledge (IOSH Working Safely)
- Full, clean driving licence and ability to work at heights
- Organised, flexible, and able to manage administrative tasks
- Reliable, professional, and able to work independently or as part of a team
There's a place for you at [Employer hidden — sign up to reveal], join us today! [Employer hidden — sign up to reveal]'s market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP, financial wellbeing assistance, lifestyle benefits platform Choices, high street discounts, cycle-to-work scheme, life cover, enhanced pension, and share schemes. We are committed to an inclusive recruitment process. For reasonable adjustments, email Sadhna Jha at [Employer hidden — sign up to reveal].
Since 1987, [Employer hidden — sign up to reveal]’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company.