Security Mobile Team Leader

🔒 Confidential Employer
Posted 7 May 2026
LOCATION
Taunton
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Security
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

SIA Guarding Licence Full UK Driving Licence Team Leadership Training & Development Customer Service Performance Management Health & Safety Compliance Communication Skills

FULL DESCRIPTION

Security Mobile Team Leader

[Employer hidden — sign up to reveal] is hiring a Security Mobile Team Leader covering Taunton, Bridgwater, Highbridge. This is a full-time position with a closing date of 28 May 2026.

Job Objectives and Responsibilities

  • Contribute to the success of the contract through effective training and continuous on-going colleague development along with supporting the clients security and safety strategy.
  • Effectively support the Operations Manager in managing performance, ensuring that all security officers are trained to the highest standard in line with SLAs & KPIs.
  • Deputise during times of unplanned absence of the Operations Manager until a buddy Operations Manager can take over.
  • Responsibility for the operational performance of the allocated business in relation to overall targets set, ensuring compliance with SLA's & KPI's.
  • To maintain and promote the [Employer hidden — sign up to reveal] brand and reputation by providing an industry leading security provision.
  • Support the customer and be responsible for the accuracy and timely reporting of crime and crime related tasks/activities through effective training of the officer population.

Main Duties

  • To work within customer retail stores, delivering [Employer hidden — sign up to reveal] company inductions and comprehensive training for all newly appointed security officers from induction to probation sign off.
  • Delivery of all corporate training to the required standard for all officers in your area of responsibility.
  • Responsible for completing officer evaluations in line with contractual KPIs.
  • Support the security officer population in the contract through great training and coaching.
  • Support the officer population in delivering great uniform standards through effective coaching as part of the evaluation process.
  • Responsible for the delivery of all focus topics and any ad hoc training as identified by the business.
  • Deliver ongoing training, support and guidance to all officers including any ad hoc training as required by the business.
  • Supporting the delivery of SIA CCTV training to ensure all podium stores security officers are qualified to use the podium.
  • Delivery and implementation of performance management/PIP/development plans to officers where required for opportunities in relation to officer standards (uniform, time keeping, task completion failure to follow training delivered).
  • Ensuring behaviours and situations that endanger the Health & Safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.
  • Supports the Operations Manager with initial investigation(s) for Customer complaints, QHSE incidents and any other investigations as and when required.
  • Supports with the delivery, maintenance and update(s) of Assignment Instructions & Risk Assessments.
  • Engaging with store management to ensure when in store to build a great working relationship with the client.
  • Ensuring adherence to uniform standards.
  • Maintain open communication channels, recognise achievements and actively contribute to talent mapping projects.

Personal Specification

  • Excellent organisational and time management skills.
  • Confident and professional working approach and appearance.
  • Strong customer service, client focused attitude with the ability to build good working relationships.
  • Exceptional verbal and written communication skills.
  • Ability to work individually and as part of a team.
  • Resilient and tenacious with a 'can do' approach.
  • Flexible and adaptable.
  • Literate, numerate and IT skills to medium level user.
  • Be willing to work towards, if not already held, a management apprenticeship as is deemed appropriate for personnel development.
  • Full valid UK driving licence.
  • Valid SIA guarding licence.
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