Job Description

[Employer hidden — sign up to reveal] is the UK's leading facilities management and professional services company. We deliver critical services that power businesses, communities, and individuals. As an Apprentice Workforce Management Analyst, you'll support the Customer Operations team to ensure the right people are in the right place at the right time. You'll use data to make smart decisions, plan resources, and keep service running smoothly. This is an 18-month Level 3 Business Administration apprenticeship.

Key Responsibilities

• Learn essential skills to contribute to team efficiency, including resource management, documentation, and system management.
• Work with the Workforce Manager to plan and track resources across the team.
• Support the team to respond to day-to-day changes like unplanned absences or operational incidents.
• Help forecast staff needs for projects, service reviews, and operational planning. Create reports and share insights.
• Communicate with colleagues across different teams to help everyone understand staffing needs.
• Spot issues with workforce tools or processes and raise them so the team can act quickly.
• Build and maintain strong professional relationships through effective communication.
• Work alongside a mentor to gain hands-on experience supporting various administration functions.
• Ensure compliance with Health, Safety, Environmental, and Quality (HSEQ) standards.

Requirements

• A genuine interest in data, planning, and business operations.
• Ability to think logically, solve problems, and spot opportunities for improvement.
• Commitment to completing the apprenticeship and growing with [Employer hidden — sign up to reveal].
• GCSEs in Maths and English (Grades 4-9 or equivalent) or Scottish National 5 certificates (Grades A-C).

Benefits

• Virtual GP for you and household members.
• Financial wellbeing assistance via Salary Finance (access up to 50% earned pay early).
• Flexible lifestyle benefits platform (Choices) – extra holiday, critical illness insurance, dental, tech products.
• High street discounts via MiDeals, cycle-to-work scheme.
• Life cover up to 4x salary, enhanced pension, save-as-you-earn scheme, [Employer hidden — sign up to reveal] Matching Share Plan.
• Recognition awards ([Employer hidden] Stars) with cash prizes up to £10,000.
• Diverse training and development opportunities.

About [Employer hidden — sign up to reveal]

Since 1987, [Employer hidden — sign up to reveal]’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, serving household names in banking, critical government sites, hospitals, and schools. [Employer hidden — sign up to reveal] is committed to diversity and inclusion.

How to Apply

Apply via the button on the [Employer hidden — sign up to reveal] Careers page.