Control Room Operator

🔒 Confidential Employer
Posted 7 May 2026
LOCATION
Lurgan
TYPE
Part-time
LEVEL
Associate
CATEGORY
Security
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Alarm response Telephone call handling Incident reporting Microsoft Office (Outlook, Word, Excel, PowerPoint) Teamwork KPI management Health & safety compliance IS 27001 compliance

FULL DESCRIPTION

Control Room Operator

Company: [Employer hidden — sign up to reveal]

Location: Lurgan

Employment Type: Part-time (8 hours per week, Wed & Fri 6pm-10pm)

Salary: £14.51 per hour

Closing Date: 13 May 2026

Main Duties

  • Life and property alarm response and emergency service engagement.
  • Managing high levels of incoming and outgoing telephone calls to both clients and branches.
  • Utilise software to ensure the required monitoring and compliance standards are met.
  • Work as part of a monitoring team liaising with different branches nationally.
  • Follow correct procedures for incident reporting and real time monitoring.
  • Work as part of a team, communicating effectively with team members and others.
  • To carry out work in a safe and diligent manner and comply with all Health & Safety policies and procedures.
  • To undertake additional duties in line with management requests as required.
  • Comply with IS 27001 standards and procedures.
  • Meeting individually set KPIs.
  • Stay current with system information, changes, and updates.

What We Are Looking For

  • Must have excellent interpersonal skills and be able to work on own initiative and as part of a team.
  • Ability to work in a fast-paced environment.
  • Ability to manage workload to meet team deadlines.
  • A willingness to learn and develop and show high level of commitment and professionalism.
  • Must have knowledge of Microsoft Office, Outlook, Word, Excel, and PowerPoint.

Desired Experience

  • Alarm receiving centre
  • Retail
  • Call centre
  • Customer service

Essential Requirements

Applicants must have a 5-year checkable history. You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard. We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.

Benefits

  • Competitive salary
  • Friendly and supportive team
  • Training, career development & progression
  • Overtime opportunities
  • Access to on-line GP services, death in service, share options, discounts for shopping, cinema, holidays, etc.
  • Free on-site parking
  • Pension, Life Assurance, Cycle to Work Scheme, Employee Shares Schemes, Salary Finance Options, Holiday

Since 1987, [Employer hidden — sign up to reveal]’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company. Join our [Employer hidden — sign up to reveal] Team. Together our diversity makes us stronger.

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