Control Room Operator

🔒 Confidential Employer
Posted 7 May 2026
LOCATION
Lurgan
TYPE
Part-time
LEVEL
Associate
CATEGORY
Security
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Interpersonal Skills Microsoft Office Alarm Receiving Centre Call Centre Experience Customer Service Teamwork Incident Reporting KPI Management

FULL DESCRIPTION

Control Room Operator

Company: [Employer hidden — sign up to reveal]
Location: Lurgan, County Armagh, Northern Ireland, BT66 6SY
Employment Type: Part-time (14 hour contract, 4 on 4 off, 6pm-10pm)
Salary: £14.51 per hour
Closing Date: 13 May 2026

Main Duties

  • Life and property alarm response and emergency service engagement.
  • Managing high levels of incoming and outgoing telephone calls to both clients and branches.
  • Utilise software to ensure the required monitoring and compliance standards are met.
  • Work as part of a monitoring team liaising with different branches nationally.
  • Follow correct procedures for incident reporting and real time monitoring.
  • Work as part of a team, communicating effectively with team members and others.
  • To carry out work in a safe and diligent manner and comply with all Health & Safety policies and procedures.
  • To undertake additional duties in line with management requests as required.
  • Comply with ISO 27001 standards and procedures.
  • Meeting individually set KPIs.
  • Stay current with system information, changes, and updates.

What We Are Looking For

  • Must have excellent interpersonal skills and be able to work on own initiative and as part of a team.
  • Ability to work in a fast-paced environment.
  • Ability to manage workload to meet team deadlines.
  • A willingness to learn and develop and show high level of commitment and professionalism.
  • Must have knowledge of Microsoft Office, Outlook, Word, Excel, and PowerPoint.

Desired Experience

  • Alarm receiving centre
  • Retail
  • Call centre
  • Customer service

Essential Requirements

  • Applicants must have a 5-year checkable history.
  • You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.

About [Employer hidden — sign up to reveal]

Since 1987, [Employer hidden — sign up to reveal]’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools. Join our [Employer hidden — sign up to reveal] Team. Together our diversity makes us stronger.

Benefits

  • Pension
  • Life Assurance (greater of equivalent annual salary or £10,000)
  • Cycle to Work Scheme
  • Employee Shares Schemes (save-as-you-earn, [Employer hidden] Matching Share Plan)
  • Salary Finance Options (access 50% of earned pay before payday)
  • Holiday (annual leave)
  • Virtual GP, MiDeals high street discounts, [Employer hidden] Stars rewards (cash prizes up to £10,000)

Application Instructions

Apply now via the [Employer hidden — sign up to reveal] careers page: . We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months. Reasonable adjustments available upon request.

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