Customer Service Adviser
🔒 Confidential Employer
Posted 7 May 2026
LOCATION
Rugby
TYPE
Full-time
LEVEL
Entry-level
CATEGORY
Customer Service
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion
SKILLS
Customer Service
Database Systems
Microsoft Office
Administration
Communication
Order Processing
Relationship Building
FULL DESCRIPTION
Customer Service Adviser
Company: [Employer hidden — sign up to reveal] Ltd
Location: Rugby, GB
Posting Date: May 5, 2026
Salary: Competitive
What you'll do on a typical day
- Responsible for the order Process ensuring equipment is delivered in a timely and accurate manor.
- Managing customers’ expectations during the off hire process and project closure phase.
- To resolve challenges for customers when orders cannot be fulfilled complete.
- Finalisation of projects under guidance of Sales team
- Understanding of [Employer hidden — sign up to reveal] processes and procedures
- Develop good working relationships with Sales, Logistics and Accounts
- Develop relationships with customers key personnel
- Work Closely with Sales Team to assist and reduce Sales team effort in managing projects once deliveries have started.
What your benefits will be
- Competitive salary
- Non contractual annual bonus
- 20 days annual leave entitlement plus Bank Holidays
- 5 days annual leave for Christmas shut down
- Company pension contributions 3% employee + 6% contribution
- Private Healthcare cover
- Life Assurance x3 times basic salary
What you'll need to be successful
- Experience in customer services with knowledge of data base systems
- Good knowledge of MS office (essential)
- Strong administration and customer service skills, with the ability to work calmly in a busy environment
- Excellent communication and social skills, with a strong work ethic, open and reliable
- NVQ in Business Administration – desired
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