Vacancy Information

• Team: IT Support
• Salary: Not specified
• Contract Type: Permanent
• Hours Per Week: 40 Hours

About the Role

Working as part of the Infrastructure Team, you'll combine project‑based delivery with 2nd and 3rd line support, helping to enhance and operate a large, complex, and business‑critical hybrid infrastructure estate covering compute, storage, virtualisation, containers and cloud services. This is an opportunity to work hands‑on with enterprise‑scale on‑prem and AWS cloud platforms, influence technical direction, and contribute to continuous improvement across [Employer hidden — sign up to reveal]'s infrastructure services. The platforms you support play a direct role in the availability, resilience and security of [Employer hidden — sign up to reveal]'s operations, making engineering quality and reliability essential.

What you'll be doing:

• Designing, planning and implementing scalable, secure and resilient infrastructure solutions, including: On‑prem and AWS-based IaaS (compute, storage and networking) & Virtualisation and container platforms
• Administering and supporting Kubernetes platforms, including cluster lifecycle management, upgrades, security and integration with underlying infrastructure.
• Operating, maintaining and optimising AWS environments, ensuring infrastructure is delivered in line with security, resilience and availability best practices, as well as cost‑effective operation.
• Designing and supporting infrastructure with appropriate availability, resilience and disaster recovery considerations to meet business and operational requirements.
• Troubleshooting and resolving complex infrastructure incidents, including cloud‑related issues, escalating where appropriate to senior engineers or third‑party vendors.
• Providing technical guidance, mentoring and knowledge‑sharing to IT Operations and other technology teams, contributing to improved standards and ways of working.
• Creating and maintaining clear, accurate documentation, including infrastructure designs, configurations, standards, policies and operating procedures.
• Supporting and developing automation and Infrastructure‑as‑Code approaches across on‑prem and cloud platforms to improve consistency, reliability and efficiency.
• Participating in the on‑call rota (minimum of 1 in 4) and supporting planned out‑of‑hours work when required.

What you'll have:

• Strong experience administering Windows Server, including: Active Directory, Group Policy, DNS and DHCP
• Experience supporting Linux servers (Red Hat and Oracle).
• Hands‑on experience administering Kubernetes platforms in production environments.
• Strong operational experience with Microsoft tooling, including SCOM, SCCM, DPM, WSUS, Intune and Microsoft Defender
• Practical experience supporting AWS public cloud infrastructure (IaaS), including core compute, storage and networking concepts.
• A solid understanding of patch management, vulnerability management and security best practices across hybrid infrastructure environments

Benefits

• Hybrid working (we’re in the office 2 days per week)
• Annual pay reviews
• 26 days holiday (plus Bank Holidays)

Join us as we redefine travel experiences and create memories for millions of passengers. At [Employer hidden — sign up to reveal] and [Employer hidden — sign up to reveal], your potential has no limits. Apply today and let your career take flight!