Fertility Care Coordinator - Leading Private Clinic

The Client

[Employer hidden — sign up to reveal] are proud to be working with a leading Private Clinic, located in Hammersmith, who specialise in gynaecology and fertility treatments. Our client is dedicated to fertility and all aspects of women's health and are devoted to providing bespoke holistic care to their patients. They have carefully designed their clinics to have a private yet welcoming feel, and they pride themselves on their individual approach. Due to the growth of the business, we are currently in search for an experienced Fertility Care Coordinator to join their Patient Services Team.

The Role

We are looking for an enthusiastic, pro-active and professional individual who has previous experience working within the fertility sector. You will be a key part of the patients journey from dealing with new enquiries to coordinating treatment cycles. The successful candidate will be confident, with clear communication and a real focus on providing outstanding customer service.

You will work as a part of their dedicated and close-knit Patient Services team, and will have several responsibilities including:

• Responding to new enquiries in a timely and comprehensive manner
• Dealing with telephone and email enquiries
• Working with the MDT to optimise conversion rates from enquiry to initial consultation
• Processing fertility treatment plans
• Ensuring patients are supported and have all necessary information required to commit to treatment

This is a full-time permanent position consisting of 40 hours per week, which will be worked Monday to Friday, with no weekend requirement!

Requirements

• Confident and clear communicator
• Strong customer service experience
• Previous experience working within fertility sector
• Expert knowledge and understanding of fertility treatments and IVF
• Trustworthy and strong understanding of confidentiality
• Highly proficient in Microsoft Office and other systems

Summary

In return, there is a generous salary of up to £37,000 on offer dependent on experience, plus additional benefits including:

• Annual Bonus Scheme
• Cycle to Work Scheme
• Season Ticket Loan
• Annual Leave
• Pension Scheme
• Staff Incentives

Recommendation

[Employer hidden — sign up to reveal] Ltd is acting as a recruitment Consultancy for this permanent vacancy; we offer £500 voucher of your choice for each successful recommendation/referral.

Contact Details

If you would like to be considered for this opportunity, please contact Rachel Smith direct on [contact hidden]. Alternatively, you can email an updated CV to [contact hidden]